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Knowledge Networks: Yahoo! Answers

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Knowledge Networks: Yahoo! Answers
KNOWLEDGE NETWORKS: YAHOO! ANSWERS

Table of Contents
ACKNOWLEDGEMENT ............................................................................................................................. 2
ABSTRACT................................................................................................................................................ 3
I.

INTRODUCTION ............................................................................................................................... 3
1.1

KNOWLEDGE NETWORKS AND THE INTERNET ....................................................................... 4

2.

CASE STUDY: YAHOO! ANSWERS .................................................................................................... 6

3.

HISTORY AND EVOLUTION OF YAHOO! ANSWERS ....................................................................... 10

4.

NETWORKING PROCESS OF YAHOO ANSWERS............................................................................. 12

5.

ANALYSIS OF YAHOO! ANSWERS .................................................................................................. 13
5.1

HOW QUICKLY IS ANY GIVEN QUESTION ANSWERED?......................................................... 15

5.2
HOW FAST DOES A QUESTION RECEIVE AN ANSWER THAT THE ASKER FINDS
SATISFACTORY? ................................................................................................................................. 16
5.3
WHAT IS THE RELATIONSHIP BETWEEN AN ANSWER THAT SATISFIES THE ASKER AND IT 'S
RANK IN A LIST OF ANSWERS? .......................................................................................................... 17
6.

USABILITY OF YAHOO! ANSWERS ................................................................................................. 18
6.1
6.2

ACCESSIBILITY........................................................................................................................ 20

6.3



References: Alavi, M. and Leidner, D.E. (1999). Knowledge management system: issues, challenges, and benefits Allen, T. J. (1984). Managing the flow of technology. Cambridge MA: MIT. Baker, T.J. (2007) Usability, Accessibility, Web Standards and SEO. [online] http://www.joomlashack.com/tutorials/159-usability-accessibility-web-standards-andseo Bock, G.W., Zmud, R. W., Kim, Y.G. and Lee, J. N. (2005). Behavioural intention formation in knowledge sharing: Examining the roles of extrinsic motivators, socialpsychological forces, and organizational climate Chiu, C., Hsu, M., and Wang, E. (2006). Understanding knowledge sharing in virtual communities: An Integration of social capital and social cognitive theories Support Systems. 42, 1872-1888. Cohen, B. P., and Zhou, X. (1991). Status processes in enduring work groups. (2007). Constant, D., Sproull, L., and Kiesler, S. (1996). The Kindness of strangers: the usefulness of electronic weak ties for technical advice Creech, H. and Willard, T. (2001). “Strategic intentions: managing knowledge networks for sustainable development” [online], Winnipeg, International Institute for Cukor, P and McKnight, L. W. (2001), “Knowledge networks, the Internet, and development” Donath, J. S. (1999). Identity and deception in the virtual community. In Communities in Cyberspace, M Johnson, J. D. (2009), Managing knowledge networks, Cambridge, Cambridge University Press. Kankanhalli, A., Tan, B. and Wei, K. K. (2005). Contributing knowledge to electronic knowledge repositories: an empirical investigation Kim S. and Oh S. (2009) “Users’ relevance criteria For evaluating answers in a social Q&A site,” Journal of the American Society for Information Science and Technology, Kim, S., Oh, J. S. and Oh, S. (2007) “Best–answer selection criteria in a social Q&A site from the user–oriented relevance perspective,” Proceedings of the American Kraut, R. E., Edigo, C., Galegher, J. (1990). Patterns of conduct and communication in scientific research collaboration Lin, N. (2001). Social Capital: A theory of social structure and action. Cambridge, New York: Cambridge University Press Ma, M. and Agarwal, R. (2007). IT design, identity verification, and knowledge contribution KNOWLEDGE NETWORKS: YAHOO! ANSWERS Oluwakemi, O (2011) The importance of an easy navigation web design.[online]

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