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ORGANIZATION STRUCTURE OF NEW HOTEL
INTRODUCTION
This operations manual is made for the work process and culture of Zafike Royal Hotel, Eyean. The aim and objective of the document are to streamline how the hotel’s processing of its activities are to be carried out and their control and it is without any prejudice to any other known work culture but designed to meet the particular circumstances of Zafike Royal Hotel.
OPERATIONS MANUAL
FOR
ZAFIKE ROTAL HOTEL
EYEAN
BENIN CITY
FRONT OFFICE
1.1 The Front Office is the heart of the hotel and as such carries a lot of responsibility for and behalf of the hotel. It therefore follows that it should be well structured, coordinated and functional at all times. In order to hold these attributes and qualities to the advantage of Zafike Rayal Hotel, it is important that certain procedures be put in place to support the functions of the front office.
1.2 At the arrival of guests, they welcome by the greeting “you are welcome Sir/Madam” the guest will make its request, the front office officer will present the tariff to the guest, while selling the facilities to the guest. At the end of this exercise, the guest is given the guest registration card to complete, it pays the appropriate rates, deposit slip issued and the guest is directed to the room by the porter. The porter, on arrival at the apartment, switches on all the facilities in the room and ensures that they are functioning. Thereafter the porter return to the front office. The guest should be asked if it is expecting any visitors, phone calls or needs any special dispensation while in the house. Its reply would determine the next line of action which the front office officer would handle as appropriate.
1.3 There are books recommended for use in the Front Office and they are: Deposit Book Actual Transaction Book Duty
INTRODUCTION
This operations manual is made for the work process and culture of Zafike Royal Hotel, Eyean. The aim and objective of the document are to streamline how the hotel’s processing of its activities are to be carried out and their control and it is without any prejudice to any other known work culture but designed to meet the particular circumstances of Zafike Royal Hotel.
OPERATIONS MANUAL
FOR
ZAFIKE ROTAL HOTEL
EYEAN
BENIN CITY
FRONT OFFICE
1.1 The Front Office is the heart of the hotel and as such carries a lot of responsibility for and behalf of the hotel. It therefore follows that it should be well structured, coordinated and functional at all times. In order to hold these attributes and qualities to the advantage of Zafike Rayal Hotel, it is important that certain procedures be put in place to support the functions of the front office.
1.2 At the arrival of guests, they welcome by the greeting “you are welcome Sir/Madam” the guest will make its request, the front office officer will present the tariff to the guest, while selling the facilities to the guest. At the end of this exercise, the guest is given the guest registration card to complete, it pays the appropriate rates, deposit slip issued and the guest is directed to the room by the porter. The porter, on arrival at the apartment, switches on all the facilities in the room and ensures that they are functioning. Thereafter the porter return to the front office. The guest should be asked if it is expecting any visitors, phone calls or needs any special dispensation while in the house. Its reply would determine the next line of action which the front office officer would handle as appropriate.
1.3 There are books recommended for use in the Front Office and they are: Deposit Book Actual Transaction Book Duty