IT process practices in Kenya
IT Process Practices in Kenya
Stanley Mwangi Chege
Head QA, Co-operative Bank of Kenya
Schege@co-opbank.co.ke
Abstract
IT processes are the functions and duties that IT performs. These activities include development and maintenance of applications, supporting infrastructure (e.g., hardware, systems software, and networks), and managing human resources. All of these activities have some dependence on each other. Information Technology (IT) processes is a practice of ensuring that the IT organisation serves the needs of the business in a systematic manner for good performance of the enterprise. It is a set of practices and procedures brought together in unison to ensure IT alignment with business needs. Such practices that are prevalent in the IT industry include IT Infrastructure Library, (ITIL) Control Objectives for Information and related Technology, (COBIT) and International Organisation for Standardisation (ISO) best practices.
Keywords: IT process, COBIT, ITIL, ITSM, ISO 20000, COSO, CMMI, ISO 38500
Introduction
IT processes are the strategic, tactical, and operational activities/tasks that IT performs. The actual names, amount of resources devoted, and total number might vary from one firm to another, based on the organization‘s emphasis. However, they are all required for IT to deliver effective and efficient services. All processes must be performed whether you are a Global 1,000 organization, or you are managing a single PC in the home. Organisations the world over have realised that IT can help transform an organisation in terms of business performance. More and more organisations are leveraging on IT to bring about innovative ways of competing in the industry. IT is being seen as an enabler and driver of business. Some organisations have employed proven IT process frameworks to help align IT with business for improved business performance. Some of the most popular IT process frameworks that have been touted as helping make IT efficient
Stanley Mwangi Chege
Head QA, Co-operative Bank of Kenya
Schege@co-opbank.co.ke
Abstract
IT processes are the functions and duties that IT performs. These activities include development and maintenance of applications, supporting infrastructure (e.g., hardware, systems software, and networks), and managing human resources. All of these activities have some dependence on each other. Information Technology (IT) processes is a practice of ensuring that the IT organisation serves the needs of the business in a systematic manner for good performance of the enterprise. It is a set of practices and procedures brought together in unison to ensure IT alignment with business needs. Such practices that are prevalent in the IT industry include IT Infrastructure Library, (ITIL) Control Objectives for Information and related Technology, (COBIT) and International Organisation for Standardisation (ISO) best practices.
Keywords: IT process, COBIT, ITIL, ITSM, ISO 20000, COSO, CMMI, ISO 38500
Introduction
IT processes are the strategic, tactical, and operational activities/tasks that IT performs. The actual names, amount of resources devoted, and total number might vary from one firm to another, based on the organization‘s emphasis. However, they are all required for IT to deliver effective and efficient services. All processes must be performed whether you are a Global 1,000 organization, or you are managing a single PC in the home. Organisations the world over have realised that IT can help transform an organisation in terms of business performance. More and more organisations are leveraging on IT to bring about innovative ways of competing in the industry. IT is being seen as an enabler and driver of business. Some organisations have employed proven IT process frameworks to help align IT with business for improved business performance. Some of the most popular IT process frameworks that have been touted as helping make IT efficient
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