1.1 There are many purposes to a receptionist role especially being the first point of call between the company and the client/supplier. Being the first point of call is an important role because it helps the whole company. When a customer/supplier comes in a receptionist can get the correct member of staff for the person. Also it ensures that somebody knows who is in the building and has got them to sign in so the company had a record and it’s easier for people to be accounted for in cases of emergency. In some businesses the receptionists make appointments for the other staff for customers/suppliers to come in. They also take the call and pass it to the right person. Being a smaller company we do not have somebody that has been employed as a receptionist but because of where my desk is placed I have adopted the role. In this role I have to welcome people into the building, make sure that they sign in and offer them a drink. I also find out who they are here to see or do. If they want to collect goods I can pass them on if the girls in sales are busy but if they are here for a meeting or chat I let the member of staff know.…
For many companies, the receptionist is often the first point of contact any incoming customer or caller has with that…
| Customer service representatives often handle client concerns by phone. Because they are unable to see the customer face to face, it's important they be skilled communicators. Customer service representatives must be good listeners and clear when they are speaking with the customer, and able to write clear emails and letters.…
Airline Reservation Agents book passengers on scheduled airline flights. Their only contact with customers is over the phone. Airline Reservation Agents deal with passengers in person. In addition to making and confirming reservations, their responsibilities include issuing tickets, handling payments, and performing a variety of other tasks.…
Staff members at Tesco have unique talents. Tesco put a staff member who is good with customers onto the shop floor to deliver good customer service. Having a staff member who is good with customers on the shop floor or on tills is effective for Tesco as it will encourage customers to come back, as they have received good customer service and will leave Tesco happy. They will continue to shop in Tesco and this will increase sales and profit.…
Retail sales associates help customers make purchases by recommending, describing and demonstrating products. They also use cash registers to ring up transactions, which may involve using barcode scanners, calculators and credit card machines. When they 're not assisting customers, retail sales associates may arrange product displays, stock shelves and take product inventory, according to the Occupational Information Network.…
* 10-Foot Rule – greet and ask for help to customer within 10 foot of distance.…
Show through your tine if voice and body language that you are genuinely pleased to see the customer and are prepared to assist.…
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.…
My responsibilities are mostly to help customers if they need it. Put things out that need to go out on to the sales floor. Clean any trash I see, or pickup any merchandise and put it away properly.…
The role of this job is to provide motivation for the sales team to do well and increase the amount of sales that they make. They have to make sure that the sales team is loyal and polite to customers so that customers come more to shop at their store. Also they have to make sure that the experience for customers is good and pleasurable so that they come in to the store more.…
References: U.S. Department of Labor (2008-2009). Occupational Outlook Handbook: Customer Service Representative retrieved October 12, 2008 from http://www.bls.gov/oco/ocos280.htm…
Main Duties & Responsibilities: * Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals. * Evaluate customer concerns and resolve problems towards customer satisfaction. * Greet customers in a courteous, friendly and professional manner. * Secure customer satisfaction in every interaction in a professional manner. * Stay updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party…
Proficient with computers and be able to use Microsoft Office, Email and Select Office…
A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision and administrative support. They shoulder a variety of responsibilities, often at the discretion of the company owner. These tasks can vary from managing accounting functions to allocating work assignments to approving the purchasing of office supplies. The job specifics of a front office manager largely depend on the company's needs.…