References: DeVito, J. A. (2008). The interpersonal communication book (12th ed.) Boston, MA: Pearson Education. Dresner, M. (2005) Get Results with Effective Communication. Retrieved from http://my.acap.edu.au/moodle/mod/resource/view.php?id=88176 Gandolfi, F. (2006) Mind your IQ. HR Monthly, August, pp44-45. Retrieved from http://my.acap.edu.au/moodle/mod/resource/view.php?id=88176 Hughes,M. Bonita, Patterson,L. Terell, J, (2005). Emotional intelligence in action. Retrieved From Johnson, D.W, Johnson, F.P. (1991) Joining Together: Group Theory and Group Skills (4th edn.) Prentice-Hall, Inc. King, D, (2002). Four Principles of Interpersonal Communication. Pellissippi State Community College http://www.pstcc.edu/facstaff/dking/interpr.htm (2011) New world encyclopedia, (2008) http://www.newworldencyclopedia.org/entry/John_WycliffeDiamond, J, (1992, 2006). Oracle Think Quest Education Foundation (2010) http://library.thinkquest.org/5058/communication.htm (2010) The Third Chimpanzee: The Evolution and Future of the Human Animal. pp. 141–167. Retrieved from http://en.wikipedia.org/wiki/Origin_of_language#cite_note-thirdchimpanzee-16 (2011, para Wikipedia. (2011). Retrieved from http://en.wikipedia.org/wiki/Body_language#cite_note-
References: DeVito, J. A. (2008). The interpersonal communication book (12th ed.) Boston, MA: Pearson Education. Dresner, M. (2005) Get Results with Effective Communication. Retrieved from http://my.acap.edu.au/moodle/mod/resource/view.php?id=88176 Gandolfi, F. (2006) Mind your IQ. HR Monthly, August, pp44-45. Retrieved from http://my.acap.edu.au/moodle/mod/resource/view.php?id=88176 Hughes,M. Bonita, Patterson,L. Terell, J, (2005). Emotional intelligence in action. Retrieved From Johnson, D.W, Johnson, F.P. (1991) Joining Together: Group Theory and Group Skills (4th edn.) Prentice-Hall, Inc. King, D, (2002). Four Principles of Interpersonal Communication. Pellissippi State Community College http://www.pstcc.edu/facstaff/dking/interpr.htm (2011) New world encyclopedia, (2008) http://www.newworldencyclopedia.org/entry/John_WycliffeDiamond, J, (1992, 2006). Oracle Think Quest Education Foundation (2010) http://library.thinkquest.org/5058/communication.htm (2010) The Third Chimpanzee: The Evolution and Future of the Human Animal. pp. 141–167. Retrieved from http://en.wikipedia.org/wiki/Origin_of_language#cite_note-thirdchimpanzee-16 (2011, para Wikipedia. (2011). Retrieved from http://en.wikipedia.org/wiki/Body_language#cite_note-