Preview

Internship Report

Better Essays
Open Document
Open Document
1549 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Internship Report
Preeyaporn Limprasit

LIPR070794

Autumn 2012

First Year Internship IN101

Food and Beverage Service Department

Mandarin Oriental Dhara Dhevi Chiangmai, Thailand

17 August 2013

Table of contents

List of Illustrations

Introduction As this is my first internship, I decided to give myself the best opportunity in a 5 star resort & spa hotel to enhance my experience, to develop my professional attitude and to be in a reality world in the workplace. This report is an explanation of my impression during a 6 month internship course in one of the best hotel chain that located in Thailand. To become a professional in hotel industry is not as easy as every students from SHMS thought. Knowledge and experiences are not enough in the real life, but we need our motivation and our passion to survive happily in this worldwide industry.

Mandarin Oriental Dhara Dhevi Chiangmai

Figure : Mandarin Oriental Logo Mandarin Oriental Dhara Dhevi Chiangmai is one of the best spa and resort hotels in the world, located on 60 landscaped acres in Chiang Mai, Thailand. This resort hotel employs more than 350 employees. Even though this resort has established for only nine years (Since September 2004) but with management experience of the Mandarin Oriental group, it attracts every kinds of guest from a very simple traveler to a member of a royal family and it is a very popular place for Chinese speaking part as well.
The guests come here to experience the aura of Lanna, northern Thailand. Meeting the ultimate atmosphere, high class rooms and to be impressed by a perfect services. This resort is awarded in the ‘World Travel Awards’ website for 11 awards since it has established which is less than ten years. Therefore, this resort hotel is one of the best choices and they can guarantee their quantity of service and facilities for all kinds of guest. The Management Structure
The Management Structure of Mandarin Oriental Dhara Dhevi Chiangmai



References: Facebook. (2013). Dhara Dhevi Chiangmai’s photo. [Online]. Available from: https://www.facebook.com/photo.php?fbid=586504254713453&set=pb.107845952579288.-2207520000.1378676084.&type=3&theater. [Accessed 1 September 2013]. Simplyhired. (2013). 8 things you can get out of an internship. [Online]. Available from: http://blog.simplyhired.com/2013/05/8-things-you-can-get-out-of-an-internship.html. [Accessed 1 September 2013]. World Travel Awards. (2013). Latest Nomination. [Online]. Available from: http://www.worldtravelawards.com/profile-1675-mandarin-oriental-dhara-dhevi-chiang-mai. [Accessed 1 September 2013].

You May Also Find These Documents Helpful

  • Powerful Essays

    Internship Report

    • 13855 Words
    • 56 Pages

    “The purpose of study was to know about SUMMIT BANK LIMITED and to analyze the financial statement. “…

    • 13855 Words
    • 56 Pages
    Powerful Essays
  • Good Essays

    Customers are the most important people for organizations, especially for hotels. Organizations are dependent upon their customers. They are the resource of the success of the business. If hotels do not develop customer loyalty and satisfaction, they could lose their customers. If the hotel wants to be successful, not only the company itself, but also their employees should focus on customers. The goal of the hotel is to provide “Four Diamond AND MORE” serve, which means the hotel and employees should center on the customers’ needs.…

    • 366 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    ethical issue of alcohol

    • 9785 Words
    • 40 Pages

    In this portfolio I am going to discuss about introduction to global tourism and hospitality, industry interrelated nature of tourism and the challenges faced while entering this industry. I have also spoken about the current issues in which I have explained about the history of HYATT and the impact it has worldwide. Apart from I have explained about advantages and disadvantages of ownership, difference between luxury and boutique hotels, similarities of cruise& resort hotels and analysing that why casino is popular for developer. Further in case study I have explained the problem in the case study and its critical issues along with a suitable solution for it. In second case study I have explained about the installation of PMS system and the decision making involved in the organisation. For this portfolio I have visited some places and given the description about it for e.g. coffee shop, shark bar, The Star and a local restaurant named Gungho. An further I am discussing about cost reduction methods and how it helps in improving performance business operation and about CSR. An at last there is explanation about the current and future trends of hotel.…

    • 9785 Words
    • 40 Pages
    Powerful Essays
  • Powerful Essays

    Internship Report

    • 6938 Words
    • 28 Pages

    The facts and ideas presented in this report are an outcome of the students’ hard work and dedication to the project, undertaken as a partial fulfillment for requirements for degree of…

    • 6938 Words
    • 28 Pages
    Powerful Essays
  • Powerful Essays

    Human Resource Management

    • 2371 Words
    • 10 Pages

    Many organizations that I work for in the past, or even the ones at present, either in a role of consultant, trainer or employee, every corner of the company often fills with employee’s complaints.…

    • 2371 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Demographic environmen

    • 414 Words
    • 2 Pages

    There is a news shows the main race of Langham Place hotel is Mainland China’s travelers. As the economy growth and develop very fast in the mainland, more leisure type customers and even corporate customers come to Hong Kong. Langham Place Hotel is also a hotel that the mainlanders are the main race of customer. Besides the news, the statistic from ‘Partnernet’ also shows the main visitor arrivals are come from Mainland China. It occupies 72.8% of all arrivals. We can find out Langham Place Hotel bass on this trend has some special services for the mainlanders such as the website has the simplified Chinese version for them easy to read. Moreover, the hotel website has some guides and map to guide how the mainlander travelers can get to Langham Hotel.…

    • 414 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Multilingual call centre, 7/24 support Award winning website - 2008, Best Accommodation website in Asia User friendly, no need to register to book a room, no reservation fee Lots of additional information about the destinations Competition: 1. Booking.com - More than 105.000 accommodation in all over the world (in 92 countries) - The website is available in 41 languages - No reservation fee - Users don't have to register to reserve a room - No need to pay before the arrival - Guest can arrange every aspect of the reservation online - Multilingual customer service and call centre - Established in 1996 - Feedbacks from the hotels - User friendly - European company (The Netherlands) 2. Hotels.com - More than 130.000 hotels from…

    • 14166 Words
    • 50 Pages
    Powerful Essays
  • Satisfactory Essays

    1 Introduction

    • 199 Words
    • 1 Page

    And, today, Set amidst 15 acres of lush greenery, Shangri-La Hotel, Singapore is a place like no other. Consistently vote as one of the best hotels in the world. They are also regarded as one of the world’s finest hotel ownership and management companies.…

    • 199 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    Boutique Hotel Case Study

    • 951 Words
    • 4 Pages

    A newly established high-end boutique hotel set in the existing architectural haven of Baber Mahal Revisited seeks to provide quality service on par with the beauty of Nepal…

    • 951 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Merged cultural and natural attractions made Hua Hin Beach distinctive among other beaches in Thailand. Summer residences of Thai aristocrats are renovated and opened to the public to provide an interesting mix of the modern city and the sea with its ambience. The beach’s location, clear and shallow waters made it one of the most accessible and family friendly beaches in the country. Water sports and tempting dishes are also offered by various establishments that are situated within Hua Hin’s long stretch of fine sand.…

    • 731 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    The Spa Inclusive stay really accelerates the relaxation and rejuvenation aspect of the vacation especially with one of their signature treatments. Their Chamveda therapy is created from a fusion of Ayurveda Rasayana treatments with elements of the rich Cham culture in Vietnam and Naturopathy using local grown herbs & essences. There is a full menu of treatment options from Yoga, to massages, beauty, and other healing therapies. The Spa is pivotal to the resort and is a peaceful haven to escape to at any time of the day. The facility is in a Zen like setting with 24 treatment room, steam and sauna rooms, fitness equipment and a beatify…

    • 1945 Words
    • 8 Pages
    Good Essays
  • Good Essays

    Thailand

    • 590 Words
    • 3 Pages

    Thailand features not only some of the finest hotels and resorts in the world but also arguably the greatest variety of accommodation to choose from. Thailand accommodation options range from rural home stays to luxurious five-star spa-resorts and nearly everything in between.…

    • 590 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Internship Report

    • 14453 Words
    • 58 Pages

    I, the undersigned student have worked in the internship program for the course CSc-499 under your instruction and guidance. The 12 weeks internship program was a wonderful opportunity for me to acquaint more closely with the organization I worked for. The experience was one of rediscovering and full of enlightenment. This report attempts to present my observations, learning and experiences gained during the program.…

    • 14453 Words
    • 58 Pages
    Satisfactory Essays
  • Good Essays

    internship report

    • 5144 Words
    • 21 Pages

    Infosys was co-founded in 1981 by Narayan Murthy, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora after they resigned from Patni Computer Systems. The company was incorporated as "Infosys Consultants Pvt Ltd." with a capital of Rs. 10,000 (roughly $250) in Model Colony, Pune as the registered office. It signed its first client, Data Basics Corporation, in New York. In 1983, the company's corporate headquarters was relocated from Pune to Bangalore.…

    • 5144 Words
    • 21 Pages
    Good Essays
  • Good Essays

    Established in early 1994 by Ho Kwon Ping & his wife Clarie Chang Operate in the boutique resort, residences and spa industry and provide naturally-luxurious, ecological, culture-sensitive experiences. Manage 25 resorts and hotels, 68 spas, 65 retail galleries, and two golf courses in 55locations in 23countries Rewarded:…

    • 3144 Words
    • 13 Pages
    Good Essays