Intern Report on Sjibl
Chapter 1: Introduction
1.1. Origin of the Report
This report is prepared as an internship report which is a mandatory requirement for successful completion of BBA program under University of Rajshahi and which aims to reflect the professional view of real world working environment. This internship report is required to submit after fulfilling 90 days of working experience in an organization as a trainee. I got proper supervision of my academic supervisor A K M Abdul Mazid, Professor, Department of Finance and Banking, University of Rajshahi throughout my internship period for the successful completion of the report titled “Assessing Customer Satisfaction of Shahjalal Islami Bank Limited (Rajshahi Branch)”
1.2. Objectives
Broad Objective
The objective of this study is to determine the customers‘ level of satisfaction of Shahjalal Islami Bank Limited, Rajshahi Branch regarding with other non-conventional bank.
Specific Objectives
Main objective of the study is to find out that whether customers of the bank are getting only conventional banks services only using the name of Islam.
Specific objectives of the study are as follows -
➢ To evaluate the performance of SJIBL.
➢ To know the satisfaction level of customers of SJIBL as Islamic bank.
➢ To assess the prior knowledge of peoples about Islamic Banking ;
➢ Whether Islamic Banks are working strictly according to the Shariah compliances ;
➢ More specifically, to know the differences of customer dealings between Islamic Banks and conventional Banks.
1.3. Scope
The report deals with measuring the satisfaction level of the customers of Shahjalal Islami Bank Limited, Rajshahi Branch. These customers are the people who have account in this branch and with other conventional banks. The total population is not covered here. It is based on sample survey. Thus the satisfaction level of the entire customers of Shahjalal Islami Bank Limited or any
1.1. Origin of the Report
This report is prepared as an internship report which is a mandatory requirement for successful completion of BBA program under University of Rajshahi and which aims to reflect the professional view of real world working environment. This internship report is required to submit after fulfilling 90 days of working experience in an organization as a trainee. I got proper supervision of my academic supervisor A K M Abdul Mazid, Professor, Department of Finance and Banking, University of Rajshahi throughout my internship period for the successful completion of the report titled “Assessing Customer Satisfaction of Shahjalal Islami Bank Limited (Rajshahi Branch)”
1.2. Objectives
Broad Objective
The objective of this study is to determine the customers‘ level of satisfaction of Shahjalal Islami Bank Limited, Rajshahi Branch regarding with other non-conventional bank.
Specific Objectives
Main objective of the study is to find out that whether customers of the bank are getting only conventional banks services only using the name of Islam.
Specific objectives of the study are as follows -
➢ To evaluate the performance of SJIBL.
➢ To know the satisfaction level of customers of SJIBL as Islamic bank.
➢ To assess the prior knowledge of peoples about Islamic Banking ;
➢ Whether Islamic Banks are working strictly according to the Shariah compliances ;
➢ More specifically, to know the differences of customer dealings between Islamic Banks and conventional Banks.
1.3. Scope
The report deals with measuring the satisfaction level of the customers of Shahjalal Islami Bank Limited, Rajshahi Branch. These customers are the people who have account in this branch and with other conventional banks. The total population is not covered here. It is based on sample survey. Thus the satisfaction level of the entire customers of Shahjalal Islami Bank Limited or any