Intern Report
CUSTOMER SERVICES IN
RASTRIYA BANIJYA BANK LIMITED
Submitted by
Arun Dhungel
Exam Roll No. : 5628-08
Registration No.:
An Internship Report
Submitted to
Nepal Commerce Campus
Faculty of Management
Tribhuvan University
In partial fulfillment of the requirements for the degree of
Bachelors of Business Administration (BBA)
New Baneshwor, Kathmandu
September, 2012
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
Recommendation
Letter from organization
Acknowledgement
Table of contents
List of tables
List of figures
Abbreviations
CHAPTER 1
INTRODUCTION
1. Background of the study
2. Objectives of the study
3. Methodology
1. Sources of Data and Information
2. Selection of the Organization
3. Placement and Duration
4. Activities Performed
1.4 Limitation of the study
CHAPTER 2
INTRODUCTION OF THE INDUSTRY
1. Background
2. Global Banking History
3. Nepalese Banking History
4. List of Commercial Banks in Nepal
CHAPTER 3
INTRODUCTION OF THE ORGANIZATION
3.1 Introduction
3.2 Vision and Mission
3.3 Services offered by RBB
3.4 Financial Position of RBB
CHAPTER 4
Analysis of Activities Done
1. Analysis of Activities Performed in Customer Service Department
2. Analysis in rest of the Departments
4.2.1 Remittance Department
4.2.2 Credit Department
4.2.3 Administrative Department
CHAPTER 5
CONCLUSION AND LESSON LEARNT
5.1 Conclusion
5.2 Lesson Learnt
BIBLIOGRAPHY
APPENDICES
LIST OF TABLES
Table no. Details Page no.
1.1 Duration in each Department 4
3.1 Net
RASTRIYA BANIJYA BANK LIMITED
Submitted by
Arun Dhungel
Exam Roll No. : 5628-08
Registration No.:
An Internship Report
Submitted to
Nepal Commerce Campus
Faculty of Management
Tribhuvan University
In partial fulfillment of the requirements for the degree of
Bachelors of Business Administration (BBA)
New Baneshwor, Kathmandu
September, 2012
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
Recommendation
Letter from organization
Acknowledgement
Table of contents
List of tables
List of figures
Abbreviations
CHAPTER 1
INTRODUCTION
1. Background of the study
2. Objectives of the study
3. Methodology
1. Sources of Data and Information
2. Selection of the Organization
3. Placement and Duration
4. Activities Performed
1.4 Limitation of the study
CHAPTER 2
INTRODUCTION OF THE INDUSTRY
1. Background
2. Global Banking History
3. Nepalese Banking History
4. List of Commercial Banks in Nepal
CHAPTER 3
INTRODUCTION OF THE ORGANIZATION
3.1 Introduction
3.2 Vision and Mission
3.3 Services offered by RBB
3.4 Financial Position of RBB
CHAPTER 4
Analysis of Activities Done
1. Analysis of Activities Performed in Customer Service Department
2. Analysis in rest of the Departments
4.2.1 Remittance Department
4.2.2 Credit Department
4.2.3 Administrative Department
CHAPTER 5
CONCLUSION AND LESSON LEARNT
5.1 Conclusion
5.2 Lesson Learnt
BIBLIOGRAPHY
APPENDICES
LIST OF TABLES
Table no. Details Page no.
1.1 Duration in each Department 4
3.1 Net
Bibliography: Cheney, J. .M & Moses, E. A. (1992). Fundamental of Investment. Kolb, R.W.& Rodriguez, R.B. (1996). Financial institutions and markets. Shrestha, M.K. & Bhandari, D.B. (2000). Financial markets and institutions.