Intercultural Communication in Phoenix Management Services
Intercultural Communication in Phoenix Management Services
Vanessa Rodriguez
BUS600 Management Communications with Technology Tools
May17, 2013
Dr. Frank Czarny
Intercultural Communication in Phoenix Management Services
Introduction Intercultural communication is known as the base for international business. This paper will analyze intercultural communication focusing on Phoenix Management Services which is an organization with multicultural people. I think I can bring strategies to increase their intercultural communication skills so that they can intermingle with other individuals from any part of the world.
Literature Review I will begin by examining the history of intercultural communication and examine some of the theories by researchers. The study of intercultural communication was initiated by Edward Hall and others followed suit in the 1950’s. Hall is regarded as the founder of intercultural communication which he initiated in 1951, when he started working at the Foreign Service Institute. The Foreign Service Institute was then in charge of handling cultural information in the United States. Intercultural communication did not have any resources for use in the 1960’s (Condon & Yousef, 1975). It is in the 1970’s that sources, journals and societies specializing in intercultural communication emerged. Hall looked at communication using the concept of low and high context messages depending on the importance of the context of the message. In a low context message the information in the message is explicit with no unspoken or implied information. While in the high context message most of the meaning is understood and passed on by the circumstances, relationships and non-verbal messages (Hall, 1976, Habke & Sept, 1993). In the low context cultures, everything is communicated by explicit information while in a high context culture communication depends on the subtleness and circumstances. This theory by Hall
Vanessa Rodriguez
BUS600 Management Communications with Technology Tools
May17, 2013
Dr. Frank Czarny
Intercultural Communication in Phoenix Management Services
Introduction Intercultural communication is known as the base for international business. This paper will analyze intercultural communication focusing on Phoenix Management Services which is an organization with multicultural people. I think I can bring strategies to increase their intercultural communication skills so that they can intermingle with other individuals from any part of the world.
Literature Review I will begin by examining the history of intercultural communication and examine some of the theories by researchers. The study of intercultural communication was initiated by Edward Hall and others followed suit in the 1950’s. Hall is regarded as the founder of intercultural communication which he initiated in 1951, when he started working at the Foreign Service Institute. The Foreign Service Institute was then in charge of handling cultural information in the United States. Intercultural communication did not have any resources for use in the 1960’s (Condon & Yousef, 1975). It is in the 1970’s that sources, journals and societies specializing in intercultural communication emerged. Hall looked at communication using the concept of low and high context messages depending on the importance of the context of the message. In a low context message the information in the message is explicit with no unspoken or implied information. While in the high context message most of the meaning is understood and passed on by the circumstances, relationships and non-verbal messages (Hall, 1976, Habke & Sept, 1993). In the low context cultures, everything is communicated by explicit information while in a high context culture communication depends on the subtleness and circumstances. This theory by Hall
References: Condon, J. C. & Yousef, F. S. (1975). An Introduction to Intercultural communication. Scollon, R. & Wong Scollon, S. (1995). Intercultural Communication: A Discourse Approach.