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Info Systems

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Info Systems
INFO Systems test 3

1) Well managed organizations that _____ are critical, complex and dynamic. A. Business processes B. Informations systems C. Boundaries D. Function 2) The first step in a business process management is to A. Create components B. Implement processes C. Create a model D. Assess results 3) In the diagram, the rounded rectangles refer to: A. Decisions B. Data C. Activities D. Facilities E. None 4) The type of diagram shown is called: A. A standard, as-is process diagram B. A race-lane layout model C. A high-level subassembly D. A swim-lane layout model E. None 5) In this diagram, the stone vendor and stone fabricator are: A. resources B. equipment C. Facilities D. Data flows E. None 6) Processes involving activies within a single department are called______ processes A. Departmental B. Functional C. Cross-functional D. Interorganizational E. Minimal 7) The most difficult business process scope to manage is A. Departmental B. Functional C. Cross-functional D. Interorganizational E. Maximal

8) When a business process is determined to have poor performance, the firm should always A. add more resources to the process B. Evaluate the cost of adding resources relative to the value added C. Assign different people to the process D. Employ more supervisors to make people work harder E. Outsource the process 9) Information systems are important to business processes because A. They implement business process activities B. They give people the ability to check their email C. They give people social networking applications D. A and b E. All of um 10) Jackson enterprises sells online directly to the environmental protection agency. Jackson is engaging in ________ e-commerce. A. b2b B. b2c C. b2g D. b2e 11) Companies that take

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    1. Perform value chain analysis: Use competitive forces 4 analysis b/c no customer feedback data present. Threats affecting ⏏is new entrants & existing competitors. To overcome:  support value activities to raise barrier 2 entry, these include Biz infrastructure, HRM, R&D & procurement. 2. Determine Biz Strategy & process: A Strategy is a plan of action designed to achieve a major overall aim. Processes are tasks performed within a VCA. ⏏has good operational IS but analytical info is hard to get & ≠ useful. Strategy: to improve access to quality analytical info for DM. Current DM ≠ supported by quality Info or tools. Strategy: to provide better support 4 DM. Change DM process, use tools 2 provide better support 4 DM & allow prompt strategies + process changes. 3. Determine IS needs: ⏏has good Operational IS, Restaurant Ordering, Ingredient Purchasing, Staff Roster, Payroll, Accounting IS. But need an Analytical IS to support manipulation of info 2 create Biz Intelligence in support of strategic DM. Additionally appropriate decision support system could help managers: 1 check if changing no. Items on menu have >effect. 2 investigate ? Happen if rest open > or $100 on a transaction, to  Up-selling or Cross- Selling. ⏏could use a Customer Service CRM IS to 1) auto make + cancel reservations & take away orders. 2) Remind customers of reservations via SMS on the day. 3) Allow customers to provide further feedback on problem w menu. 4) Allow customers 2 comment on service issues (incorrect orders). An appropriate analytical CRM IS could help biz by 1) finding new customers, 2) giving customers what they want 3) retain customers by following up initial contact.…

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