In And Out Burgers: Observational Study
In and Out Burgers is one of the most popular fast food restaurants in California since 1948. It has established programs and strategies for inspiring employees and inculcating leadership skills. Hence, I believe that In and Out Burgers presented an opportunity to observe leadership and organizational behavior and leadership in action. Thus, in this observational study, my purpose is to describe what leadership strategies, group abilities and expertise were literally practices by In and Out Burgers employees.
My field study involved visiting one of the stores in the Riverside area during an evening shift. I purchased a meal and sat at a table where I could observe the behavior of managers and employees and customers connections, without impeding regular activities. As a result of my restrictions from lack of proper protocol, I was not able to seize the …show more content…
I would envision that the managers would practically consistently use power position, also the telling style of leadership seeing that most of the employee is young or inexperienced. Certainly, the manager was observed as running the operation in a machine-like manner, because it was during peak business hours. However, in general they demonstrated a high level of composure and sometimes were indistinguishable from the other employees. Although it was obvious that they were the managers, they did not simply give orders, but welcomed their feedback and alternatives to their judgements. The managers normally seem to demonstrate genuine interest and concern in the feelings and happiness of their employees which I wasn’t expecting in this environment. For example, I observed one of the manager inquiring of the employee who was cleaning the floors about her weekend and her kids. There seems to be a genuine effort in order to encourage employees even at the lowest level of
My field study involved visiting one of the stores in the Riverside area during an evening shift. I purchased a meal and sat at a table where I could observe the behavior of managers and employees and customers connections, without impeding regular activities. As a result of my restrictions from lack of proper protocol, I was not able to seize the …show more content…
I would envision that the managers would practically consistently use power position, also the telling style of leadership seeing that most of the employee is young or inexperienced. Certainly, the manager was observed as running the operation in a machine-like manner, because it was during peak business hours. However, in general they demonstrated a high level of composure and sometimes were indistinguishable from the other employees. Although it was obvious that they were the managers, they did not simply give orders, but welcomed their feedback and alternatives to their judgements. The managers normally seem to demonstrate genuine interest and concern in the feelings and happiness of their employees which I wasn’t expecting in this environment. For example, I observed one of the manager inquiring of the employee who was cleaning the floors about her weekend and her kids. There seems to be a genuine effort in order to encourage employees even at the lowest level of