Impact of Iso 9000 on Organizational Climate: Strategic

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Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16 No. 1, pp. 441-54. Rothery, B. (1992), ISO 9000, Productivity and Quality Publishing, Madras. Schneider, B. and Bartlett, C.J. (1970), “Individual differences and organizational climate, II: measurement of organizational climate by the multitrait-multirater matrix”, Personnel Psychology, Vol. 23, pp. 493-512. Srivastava, A.K. (1992), “ISO 9000 as a tool for organizational change and work redesign”, Proceedings of the XIV Annual Spring Conference, AQP, USA. Taylor, W.A. (1995), “Senior executives and ISO 9000”, International Journal of Quality & Reliability Management, Vol. 12 No. 7, pp. 40-57. Tenner, A.R. and DeToro, I.J. (1992), Total Quality Management: Three Steps to Continuous Improvement, Addison-Wesley, Reading, MA. Watkin, C. and Hubbard, B. (2003), “Leadership motivation and the drivers of share price: the business case for measuring organizational climate”, Leadership and Organization Development Journal, Vol. 24 No. 7, pp. 380-6. Further reading Gavin, J.F. (1975), “Organizational climate as a function of personal and organizational variables”, Journal of Applied Psychology, Vol. 6 No. 1, pp. 135-49. Oakland, J.S. (1989), Total Quality Management, Butterworth-Heinemann, Oxford. Roth, W. (1989), “Quality through people: a hit for HR”, Personnel, November, pp. 50-2. Schneider, B. (1975), “Organizational climate: an essay”, Personnel Psychology, Vol. 28 No. 4, pp. 447-70. Wickens, P. (1987), The Road to Nissan: Flexibility, Quality, Teamwork, Macmillan Press, London. About the author James Thomas Kunnanatt was Professor of Management and Head of Business Administration Department at Rajagiri College of Social Sciences, Mahatma Gandhi University, India. At present he teaches at the United Arab Emirates University – the national university of the United Arab Emirates. He can be contacted at: drjamesthomas@gmail.com; drjamestho@yahoo.com To purchase reprints of this article please e-mail: reprints@emeraldinsight.com Or visit our web site for further details: www.emeraldinsight.com/reprints