If I Were a Genie
BasicGov Documentation – 311
Contents Creating a Complaint 2 Nearest Parcel 4 Duplicate Complaint 4 Complaint Inspections 5 Permit Inspections 5 Creating an Inspection Request 5 If the caller knows the permit number: 5 If the caller doesn't know the permit number: 8 Requesting an Inspection that isn't listed 9 Entering Multiple Inspection Requests 9 Cancelling an Inspection 10 Rescheduling an Inspection 10 Appendix 12 BasicGov Pages - Overview 12 BasicGov Lookups 13
Creating a Complaint
1. From the left column of any main page - go to the Requests Menu and - select Complaint then Report.
2. Enter the Street Number and Street Name in the appropriate spaces and click Next.
If the system cannot find a match - you'll see the following: Click Previous to attempt another address or to select No Address.
Click Next again.
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You should not select No Address unless the complaint is on public property - like sign complaints in medians . All other complaints on privately owned property require a matching address - and all valid GIS addresses are already in the system.
Clicking Finish will take you to the New Complaint page.
3. Enter the Complaint Type -and Subtype.
Not all Types have a Subtype. This table shows the possible options for Subtype based on your Type selection. Type | Subtype | Landscape Issues | High Grass/WeedsOvergrown Bushes & Shrubs | Exterior Property Issues | Fence ShedGraffitiNo Building NumberDebrisPoolStairs | Interior Property Issues | No WaterNo HeatNo ElectricityPest & Rodent ControlTenant Issues | Inoperable Vehicle | | No Permits | FenceShedBuilding*Electrical*Mechanical*Plumbing* | Home Based Business | Vehicle Repair ShopDaycareOther | Signs | | Handicap Issues | Adequate Parking Spaces*Accessibility* | Building Damage Report | Building Damaged by Fire*Building Damaged by Storm*Building Damaged by Vehicle* | Wetlands and Waterways
Contents Creating a Complaint 2 Nearest Parcel 4 Duplicate Complaint 4 Complaint Inspections 5 Permit Inspections 5 Creating an Inspection Request 5 If the caller knows the permit number: 5 If the caller doesn't know the permit number: 8 Requesting an Inspection that isn't listed 9 Entering Multiple Inspection Requests 9 Cancelling an Inspection 10 Rescheduling an Inspection 10 Appendix 12 BasicGov Pages - Overview 12 BasicGov Lookups 13
Creating a Complaint
1. From the left column of any main page - go to the Requests Menu and - select Complaint then Report.
2. Enter the Street Number and Street Name in the appropriate spaces and click Next.
If the system cannot find a match - you'll see the following: Click Previous to attempt another address or to select No Address.
Click Next again.
-------------------------------------------------
You should not select No Address unless the complaint is on public property - like sign complaints in medians . All other complaints on privately owned property require a matching address - and all valid GIS addresses are already in the system.
Clicking Finish will take you to the New Complaint page.
3. Enter the Complaint Type -and Subtype.
Not all Types have a Subtype. This table shows the possible options for Subtype based on your Type selection. Type | Subtype | Landscape Issues | High Grass/WeedsOvergrown Bushes & Shrubs | Exterior Property Issues | Fence ShedGraffitiNo Building NumberDebrisPoolStairs | Interior Property Issues | No WaterNo HeatNo ElectricityPest & Rodent ControlTenant Issues | Inoperable Vehicle | | No Permits | FenceShedBuilding*Electrical*Mechanical*Plumbing* | Home Based Business | Vehicle Repair ShopDaycareOther | Signs | | Handicap Issues | Adequate Parking Spaces*Accessibility* | Building Damage Report | Building Damaged by Fire*Building Damaged by Storm*Building Damaged by Vehicle* | Wetlands and Waterways