Identify and Discuss the Nature of the Consumer Decision Making Process, Demonstrating the Role That Motivation Plays in a Consumer’s Decision Making. Outline How a Marketer Might Use This Understanding of Both the
Introduction
Now more than ever in such a highly competitive business world were each product and service offered is competing with similar and alternative products, it is crucial from the businesses point of view that their product or service is of the highest standard possible. Correctly marketed a product could be infinitely successful, whilst on the other hand a poorly marketed product could be the death of it.
From a marketers perspective it is them making the product what it is, from deciding consumer’s wants and needs, to interpreting these in an end product that satisfies these needs. In order for this to happen marketers must take into account the vast amount of cognitive processes the consumer goes through before, during and after making a purchase.
This report provides a view into the consumer’s decision making process, looking more depth into the role motivation plays in these decisions and the various theoretical model frameworks that are used in this process. The report will also outline how a marketer can use this knowledge to assist consumers in their purchasing choices and decisions throughout the report when applicable.
The consumer decision making process
Four views of consumer decision making
The consumer decision making process is one that the consumer makes when making a purchase. There are different models that have been produced in time to support this idea, with four generalist views of consumer decision making, each highlighting different variables. These are the ‘Economic view’ which focuses on the idea that the consumer makes decisions based on rational behaviour, i.e. cost verse benefits, will I get a good enough product service for my money?. Another view that marketers hold is the ‘passive view’ in which opposes the economic view by believing consumers to be submissive to all marketers input, stating that consumers are impulsive buyers, easily manipulated with marketing efforts. Thirdly is the ‘Emotional view’ which may
Now more than ever in such a highly competitive business world were each product and service offered is competing with similar and alternative products, it is crucial from the businesses point of view that their product or service is of the highest standard possible. Correctly marketed a product could be infinitely successful, whilst on the other hand a poorly marketed product could be the death of it.
From a marketers perspective it is them making the product what it is, from deciding consumer’s wants and needs, to interpreting these in an end product that satisfies these needs. In order for this to happen marketers must take into account the vast amount of cognitive processes the consumer goes through before, during and after making a purchase.
This report provides a view into the consumer’s decision making process, looking more depth into the role motivation plays in these decisions and the various theoretical model frameworks that are used in this process. The report will also outline how a marketer can use this knowledge to assist consumers in their purchasing choices and decisions throughout the report when applicable.
The consumer decision making process
Four views of consumer decision making
The consumer decision making process is one that the consumer makes when making a purchase. There are different models that have been produced in time to support this idea, with four generalist views of consumer decision making, each highlighting different variables. These are the ‘Economic view’ which focuses on the idea that the consumer makes decisions based on rational behaviour, i.e. cost verse benefits, will I get a good enough product service for my money?. Another view that marketers hold is the ‘passive view’ in which opposes the economic view by believing consumers to be submissive to all marketers input, stating that consumers are impulsive buyers, easily manipulated with marketing efforts. Thirdly is the ‘Emotional view’ which may