Preview

Ict and Business

Powerful Essays
Open Document
Open Document
20923 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Ict and Business
ICT, E-BUSINESS AND SMEs

ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT

FOREWORD

This report was undertaken by the Working Party on the Information Economy (WPIE), and carried out in co-operation with the Working Party on SMEs and Entrepreneurship. It was prepared for the second OECD Conference of Ministers Responsible for SMEs held in Istanbul 3-5 June 2004 and hosted by the Turkish Ministry for Industry and Trade The report sets out policy messages and recommendations from the work undertaken on this topic. These messages and recommendations provide material from which governments may draw in promoting innovative SMEs in the global economy. Graham Vickery and Ken Sakai, Inho Lee and Hagbong Sim of the OECD’s Directorate for Science, Technology and Policy prepared the report, with a contribution by Muriel Faverie, FORUM, Université Paris X, Nanterre, France. Preparation of the report received financial assistance from the French Government and from the United States Department of Commerce [e-Business Facilitation Initiative at the OECD]. It was initially issued under the code DSTI/IND/PME(2002)7/FINAL. This report is issued on the responsibility of the Secretary-General of the OECD. Views expressed are those of the authors and do not necessarily reflect those of the Organisation or its member governments.

Copyright OECD, 2004. Applications for permission to reproduce or translate all or part of this material should be made to: Head of Publications Service, OECD, 2 rue André Pascal, 75775 Paris Cedex 16, France.

2

TABLE OF CONTENTS

EXECUTIVE SUMMARY ............................................................................................................................ 4 Business environment ................................................................................................................................. 4 Network infrastructure



References: Baldwin, J.R. and D. Sabourin (2002), “Impact of the Adoption of Advanced ICTs on Firm Performance in the Canadian Manufacturing Sector”, STI Working Papers 2002/1, OECD, Paris (available at www.oecd.org/sti/). Bitler, M. P. (2001), “Small Businesses and Computers: Adoption and Performance”, preliminary draft, October. Bricklin, D. (2001), “What’s Been Successful in B2C” (available at http://www.bricklin.com/b2csuccess.htm). Bricklin, D. (2002), “Small Business and Web Sites” (available at http://www.bricklin.com/smallbusiness.htm). Central Cooperative Bank for Commerce and Industry (Shoko Chukin Bank Of Japan) (2001), 2001 Survey on Internet Use by SMEs, Tokyo, November. Council of the European Union (2000), eEurope 2002 Action Plan, June (available at http://europa.eu.int/information_society/eeurope/index_en.htm). Department of Industry, Tourism and Resources (ITR), Australia (2002), The Internet’s Impact on Global Supply Chains: the Opportunities and Challenges for Australian Industry, March (available at http://www.itr.gov.au). Ernst & Young (commissioned by the National Office for the Information Economy (NOIE) of Australia) (2001), Advancing with E-Commerce, (available at http://www.noie.gov.au). European Commission (2002a), The 2001 ENSR Survey on SMEs: the Seventh Observatory of European SMEs, DG Enterprise, Brussels. European Commission (2002b), Benchmarking National and Regional E-Business Policies: Benchmarking Report, DG Enterprise, Brussels. Eurostat (2002), The European Community Survey on E-Commerce. Faverie, M. (2004), “E-Business and SMEs in seven non-OECD countries: South Africa, Brazil, Chile, China, India, Russia and Singapore, report prepared for OECD. Gertner, R.H. and R.S. Stillman (2001), “Vertical Integration and Internet Strategies in the Apparel Industry”, The Journal of Industrial Economics, December, pp. 417-440. Heartland Information Research, Inc (2001), “E-Commerce’s Impact on the Travel Agency Industry”, research submitted to Office of Advocacy, U.S. Small Business Administration, October. 44 Iskandar, B.Y., S. Kurokawa and L.J. Leblanc (2001), “Business-to-Business Electronic Commerce From First- and Second-Tire Automotive Suppliers’ Perspectives: a Preliminary Analysis for Hypotheses Generation”, Technovation, Vol. 21, pp. 719-731. Japan Automobile Manufacturers Association (JAMA) (2000), “JNX: Japanese automotive Network eXchange”, JAMAGAZINE, March (in Japanese). Langdon, S. (2001), “The Influence of Information Technology on the Growth of the Microbusiness”, paper presented at the 24th ISBA National Small Firms Policy and Research Conference. Love, P.E.D., Z. Irani et al. (2001), “An Empirical Analysis of the Barriers to Implementing E-Commerce in Small-Medium Sized Construction Contractors in the State of Victoria, Australia”, Construction Innovation, Vol. 1, pp. 31-41. Mehrtens, J., P. B. Cragg and A. M. Mills (2001), “A Model of Internet Adoption by SMEs”, Information & Management, Vol.39, pp.165-176. Ministry of Economy, Trade and Industry of Japan (METI) (2001), White Paper on Small and Medium Enterprises in Japan, SME Agency of Japan (available at http://www.chusho.meti.go.jp/hakusyo/h13/download/2001eibunzennbun.pdf). Moodley, S. (2002), “E-Business in the South African Apparel Sector: a Utopian Vision of Efficiency?”, The Developing Economics, March, pp. 67-100. OECD (2001a), Science, Technology and Industry Outlook: Drivers of Growth: Information Technology, Innovation and Entrepreneurship, OECD, Paris. OECD (2001b), “Broadband Infrastructure Deployment: the Role of Government Assistance”, OECD, Paris. OECD (2001c), “The Development of Broadband Access in OECD Countries”, DSTI/ICCP/TISP(2001)2/FINAL, OECD, Paris (available at http://www.oecd.org). OECD (2002a), “The Impacts of Electronic Commerce on Business: Summary”, DSTI/ICCP/IE(2002)5/FINAL, OECD, Paris. OECD (2002b), Information Technology Outlook 2002, OECD, Paris. OECD (2002c), Measuring the Information Economy, OECD, Paris. OECD (2002d), “Alternative Dispute Resolution (ADR) online mechanisms for SME cross-border disputes: progress report”, DSTI/IND/PME(2002)7/ANN/FINAL, OECD, Paris. OECD (2002e), “Guidelines for the Security of Information Systems and Networks: Towards a Culture of Security”, OECD, Paris. OECD (2002f), “Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders”, OECD, Paris. OECD (2003a), “Broadband driving growth: policy responses”, DSTI/ICCP(2003)13/FINAL, OECD, Paris. 45 OECD (2003b), OECD Communications Outlook, Paris. OECD (2004), “Recommendation of the Council on Broadband Development”, C(2003)259/FINAL, OECD, Paris. Phillips, B.D. (2002), “Home-Based Firms, E-Commerce, and High-Technology Small Firms: Are They Related? ”, Economic Development Quarterly, Vol. 16. No. 1, February. Sakai, K. (2002), “Global Industrial Restructuring: Implications for Small Firms”, STI Working Papers 2002/4, OECD, Paris (available at http://www.oecd.org/sti/working-papers). Scally, T., M. Stansfield and K. Grant (2001), “An Investigation into the Use of the Internet and E-Business among SMEs in Lanarkshire”, Computing and Information Systems, Vol. 8, pp. 58-66. Scupola, A. (2002), “Adoption Issues of Business-to-Business Internet Commerce in European SMEs”, in Proceedings of the 35th Hawaii International Conference on System Sciences 2002 (available at http://www.hicss.hawaii.edu/diglib.htm). Smith, M. D. and E. Brynjolfsson (2001), “Consumer Decision-Making at an Internet Shopbot: Brand Still Matters”, The Journal of Industrial Economics, December, pp. 541-558. Statistics Canada (2001), The 2000 Survey of Electronic Commerce and Technology. Statistics Canada (2002), The 2001 Survey of Electronic Commerce and Technology. Tigre, P.B. and D. O’Connor (2002), “Policies and Institutions for E-commerce Readiness: What Can Developing Countries Learn From OECD Experience?” Technical Papers No.189, Development Centre, OECD, Paris (available at http://www.oecd.org/dev/technics). Tigre, P.B. (2003), “E-commerce Readiness and Diffusion: the Case of Brazil”, GEC Project, CRITO, Irvine University, www.crito.uci.edu. Wong, P.-K. and Y.-P. Ho (2004), “E-Commerce in Singapore: Impetus and Impact of Globalization”, GEC Project, CRITO, Irvine University, www.crito.uci.edu. World Bank (2003), World Development Indicators Database, August 2003. Zixiang, A.T. and O. Wu (2004), “Diffusion and Impacts of the Internet and E-Commerce in China”, GEC Project, CRITO, Irvine University, www.crito.uci.edu. 46

You May Also Find These Documents Helpful

  • Good Essays

    Law 421 Week 3

    • 599 Words
    • 3 Pages

    With the rapid growth of e-business it is no small wonder why businesses today are taking advantage of the online market. The overall convenience and lack of complexity with buying products and services online has converted most of the public to shopping via the internet. Any business that sells a service or product must strongly consider the fact that being without a website or means for the public to shop online will only hinder the business’ profits and any chance for future development. Many small businesses are realizing first hand that the lack of e-business will ultimately make their companies obsolete.…

    • 599 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Lee, H. G., Lee, S. C., & Pak, B. Y. (2003). Business value of b2b electronic commerce: The critical role of inter-firm collaboration. Electronic Commerce Research and Applications, 2(4), 350-361. doi:10.1016/S1567-4223(03)00003-6…

    • 2336 Words
    • 7 Pages
    Best Essays
  • Better Essays

    Cited: Gerber, Michael E. The E-myth revisited: why most small businesses don 't work and what to do about it. New York: CollinsBusiness, 1995. Print.…

    • 1360 Words
    • 6 Pages
    Better Essays
  • Good Essays

    During the late 1990’s many new companies were set up to utilise the perceived advantages from using the internet in business, however, with their rapid rise and fall they soon created a phenomenon known as the ‘dot.com’ era (Lovelock, 2001). Questions were then raised about the added value that the internet brought to business and how these technologies could be used competitively. Grocery companies chose to diversify their service by introducing online equivalents of conventional stores. Porter (2001, p.62) criticised numerous pioneers of Internet business for infringement of fundamental strategic principles:…

    • 1169 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Schneider, G. (2004). Electronic commerce: the second wave. University of Phoenix Custom Edition e-text. Retrieved May 5, 2007, from University of Phoenix rEsource https://emapus,phoenix.edu/secure/resource/resource.asp…

    • 1309 Words
    • 6 Pages
    Good Essays
  • Better Essays

    Turban, E., King, D., & McKay, J., Marshall P., Lee, J., Vieland, D. (2008). Electronic Commerce: A Managerial Perspective (5th ed.). Upper Sadddle, NJ: Pearson Prentice…

    • 1415 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Di Bella Case Study Final

    • 1823 Words
    • 24 Pages

    Raymond, L., & Bergeron, F. (2008). Enabling the business strategy of SMEs through e‐business capabilities. Industr Mngmnt & Data…

    • 1823 Words
    • 24 Pages
    Best Essays
  • Powerful Essays

    Miss

    • 7764 Words
    • 32 Pages

    [18] Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, July-August: 149-160. [19] Rappa, J. (2001). Business models on the web. North Carolina State University: unpublished web page. (http://www.ecommerce.ncsu.edu/topics/models/models.h tml) [20] Rosen, K. and Howard, A. (2000) E-retail: Gold rush or fool’s gold. California Management Review, vol. 42 (3), 72-100. [21] Shapiro, C. and Varian, H.R. (1999) Information rules : a strategic guide to the network economy. Boston, Mass. : Harvard Business School Press. [22] Steinfield, C., Bouwman, H. and Adelaar, T. (2001b). Combining physical and virtual channels: Opportunities, imperatives and challenges. Bled Electronic Commerce Conference, Bled, Slovenia, June 25-26. [23] Steinfield, C., DeWit, D., Adelaar, T., Bruin, A., Fielt, E., Smit, A., Hoofslout, M., and Bouwman, H. (2001a). Pillars of virtual commerce: Leveraging physical and virtual presence in the new economy. Info, vol. 3 (3). [24] Steinfield C. and Klein, S. (1999). Local versus global issues in electronic commerce. Electronic Markets, vol. 9 (1/2), 45-50 [25] Steinfield, C., Mahler, A., & Bauer, J. (1999). Electronic commerce and the local merchant: Opportunities for synergy between physical and web presence. Electronic Markets, vol. 9 (1/2), 51-57. [26] Steinfield, C. and Whitten, P. (1999). Community level socio-economic impacts of electronic commerce. Journal of Computer Mediated Communication, vol. 5 (2), (http://www.ascusc.org/jcmc/vol5/issue2). [27] Stern, L.W., El-Ansary, A.I., Coughlan, A.T. Marketing channels. Upper Saddle River, N.J. : Prentice Hall-International, 1996. [28] Tedeschi, R. (2001, Sept. 3) Bricks-and-Mortar Merchants Struggling to Assess Web Sidelines. Ecommerce report. New York Times. http://www.nytimes.com/2001/09/03/technology/ebusines s/03ECOM.html [29] Timmer, P. (1998). Business models for electronic markets. Electronic Markets, vol. 8 (2), 3-8. [30] Ward, M.R. Will Online Shopping Compete More with Traditional Retailing or Catalog Shopping? Netnomics 3, 2, (September 2001), 103-117.…

    • 7764 Words
    • 32 Pages
    Powerful Essays
  • Powerful Essays

    Wicked Problems

    • 2760 Words
    • 12 Pages

    Technology is moving very fast these days and lots of things have happened in e-commerce since Internet has appeared. Today, lots of people are using the Internet to buy/ sell different types of products instead of traditional way. Also, more and more people want to start a new business in this area. Moreover, there are a lot of individuals that try to open startup e-businesses and they need to overcome the adoption problem with ICT technologies. Therefore, they will need consultancy in ICT adoption and improvement. Last but not least, the SMEs try to improve their business performance. As a result, they need to benefit more from using ICT and make it fully integrated with their services.…

    • 2760 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    Despite the massive investments in Information Technology in the developed economies, the IT impact on productivity and business performance continues to be questioned.…

    • 511 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Dr. Ann Latham School of Technology, University of Wolverhampton Wulfruna Street, West Midlands, WV1 1LY, United Kingdom Received: December 10, 2010 Abstract In recent times, the current use of Information and Communication Technology (ICT) in many organizations causes some forms of revolution in their business practices. ICT is increasingly becoming related to organizational values (Rastrict and Corner, 2010). Researchers (e.g. Rastrict and Corner, 2010; Lin and Lin, 2006 and Melville et al., 2004) reveal that there is a growing support for the positive relationship between ICT and its advantages. According to Kapurubandara and Lawson (2006), ICT offers promising opportunities to organizations in order to meet the challenges of an ever-changing environment. ICTs have a remarkable potential to contribute to sustained competitive advantage for businesses, having been identified as key tools in management processes (Ion and Andreea, 2008). Kutlu and Özturan (2009), argue that in Small and Medium Sized Enterprises (SMEs), ICT can be used as a business tool to reduce costs, create stronger links with customers, create innovations and facilitate market niche. Ongori (2009) also states that SMEs are compelled to adopt ICT in their business processes in order to cope with the challenges in the business environment. Thus, this paper intends to identify some drivers for ICT adoption amongst 25 SMEs in Nigeria. The paper is drawn from on-going PhD research. Keywords: Drivers, ICT, SMEs, Adoption, Nigeria 1. Introduction There is a rapid development in the use of…

    • 6160 Words
    • 25 Pages
    Powerful Essays
  • Powerful Essays

    The degree of adoption of costumers with this new technology is controlled with many factors. So any firm should study this innovation and its requirements needed to use it. Some factors affecting the adoption of B2B e-commerce system like how it facilitates the transactions, the degree of improving the competitiveness, brand recognition, market extension, rival factors, and channel issues. (Bailey and Bakos, 1997; Benjamin and Wigand, 1995;Doherty et al., 1999; Dubelaar et al., 2005; Grandon and Pearson, 2004). In this study we will focus on the degree of adoption of the organizations with the innovations connecting them with their suppliers and costumers. analysis to test the hypotheses of the adoption. The study is organised as follows:…

    • 2328 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Over the last 20 years ICT has increasingly been identified as a major contributor to the process of business development and improvement and it has been identified that “ICT …. is responsible for around half of productivity growth in modern economies. It drives improved efficiency and better services and products across the entirety of the private and the public sectors.” (Viviane Reding, Member of the European Commission responsible for Information Society).…

    • 1426 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    You can copy, download or print OECD content for your own use, and you can include excerpts from OECD publications, databases and multimedia products in your own documents, presentations, blogs, websites and teaching materials, provided that suitable…

    • 8717 Words
    • 35 Pages
    Powerful Essays
  • Good Essays

    The Knowledge Based Economy

    • 17645 Words
    • 71 Pages

    Copyright OECD, 1996 Applications for permission to reproduce or translate all or part of this material should be made to: Head of Publications Service, OECD, 2 rue André Pascal, 75775 Paris, Cedex 16, France.…

    • 17645 Words
    • 71 Pages
    Good Essays

Related Topics