HR Training Class
HR Training Class Organizations are continuously seeking to improve quality in which there is more focus on their customer service and relations. In most organizations the customer service skills contribute to the success of the organization. Individuals with good people skills are the foundation to excellent customer service. The skills associated with good customer service are problem solving, team work, leadership selection is not an effective way to improve productivity in situations where only a few applicants compete for a large number of openings, or a business involves only easily learned tasks (Brown, 1996). Employees have many options to improving their performance In the event an organization encounters these situations, selection techniques would not be used but training would be used. In any organization, when employees have interactions with customers it represents the organization. The perception held by the customers experience will influence how they will perceive the organization and its products.
When determining the training needs of organizations employees and filling positions are important factors in the HR management processes. Having the right number of people with the right training in the right jobs to meet its sales goals for the new product is essential in a viable organization (Kusluvan, 2003). A job analysis needs to be completed to know the skills needed for each position. The job description will lay out the skills and abilities of an individual needed to fill a job will come from the job analysis.
The needs assessment role is to give answers to such commonly asked questions such as the when, who, and why. Conducting needs assessment protects the assets of an organization and facilitates conservation and proper utilization of resources set aside for training. A needs assessment helps to know whether training is the ideal solution to a performance deficiency (Barbazette, 2006). If training does not help resolve a deficiency in
When determining the training needs of organizations employees and filling positions are important factors in the HR management processes. Having the right number of people with the right training in the right jobs to meet its sales goals for the new product is essential in a viable organization (Kusluvan, 2003). A job analysis needs to be completed to know the skills needed for each position. The job description will lay out the skills and abilities of an individual needed to fill a job will come from the job analysis.
The needs assessment role is to give answers to such commonly asked questions such as the when, who, and why. Conducting needs assessment protects the assets of an organization and facilitates conservation and proper utilization of resources set aside for training. A needs assessment helps to know whether training is the ideal solution to a performance deficiency (Barbazette, 2006). If training does not help resolve a deficiency in
References: Altschuld, J. W., & White, J. L. (2010) Retrieved August 22, 2013 from Needs assessment: Analysis and prioritization California: Sage Publications, Inc. Barbazette, J. (2006). Retrieved August 23, 2013 from Training Needs Assessment: Methods, Tools and Techniques. San Francisco: John Wiley & Sons Brown, M. G. (1996). Retrieved August 23, 2013 from Keeping Score: Using the Right Metrics to Drive World- Class Performance. Amacom. Kusluvan, S. (2003). Retrieved August 22, 2013 from Managing Employee attitudes and Behaviors in the Tourism and Hospitality Industry. New York: Nova Science publishers, Inc. Lelan, K. & Bailey, K. (2006) Retrieved August 22, 2013 from Customer Service For Dummies. Third Edition, India: Wiley Publishing, Inc. Rossett, A. (1987). Retrieved August 22, 2013 from Training Needs assessment. Englewoods Cliff, NJ: Educational Technology Publications. Tobey, D. (2005).Retrieved August 22, 2013 from Needs Assessment Basics: A complete, How-to Guide to Help you: Design effective on target training solutions, Get support and ensure bottom-line impact. USA: ASTD Press.