Hotel Management System
2.0 STUDY OF RELATED LITERATURES
2.1 FOREIGN STUDY
2.1.1 Hotel Swiss-Garden Kuala Lumpur The official website for Hotel Swiss-Garden is http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden online reservation system are to provide hotel information and online room reservation. Visitors can get hotel information such as location of hotel, room rates, room description and hotel facilities. The reservation process required quest to fill their detail in reservation form. Reservation is guarantee by giving the credit card details or by cash deposit. The layout of this online system is clear and user-friendly. Guest can browse through the website to get the information easily. The content of the website is up-to-date, with no grammatical or spelling mistakes. The user-friendly layout of system is a good example for the developed portal to follow. This is to make sure that the visitors will feel comfortable or easy to browse through the portal. The up-to-date contents, without grammatical or spelling mistakes and broken links are to guarantee visitors can get the right idea. This is a very important theory to apply in the developed system, as information is crucial for potential quests. The portal must make sure that potential quests get the correct information, such as room rates and hotel location. This online system only shows the static picture of the hotel room. Guests are not able to view the whole picture of the room they are going to reserved and stay. A picture worth a thousand words. Instead of giving plenty words to explain the room condition, it is more suitable for quest to have a virtual tour on the room they are going to stay. This can increase their satisfaction towards the room condition.
The online system of Swiss-Garden is fully organized by its developer. The content of this system will need the website designer to update. As online reservation system is part of the hotel’s property, hotel staff should have the authority to
2.1 FOREIGN STUDY
2.1.1 Hotel Swiss-Garden Kuala Lumpur The official website for Hotel Swiss-Garden is http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden online reservation system are to provide hotel information and online room reservation. Visitors can get hotel information such as location of hotel, room rates, room description and hotel facilities. The reservation process required quest to fill their detail in reservation form. Reservation is guarantee by giving the credit card details or by cash deposit. The layout of this online system is clear and user-friendly. Guest can browse through the website to get the information easily. The content of the website is up-to-date, with no grammatical or spelling mistakes. The user-friendly layout of system is a good example for the developed portal to follow. This is to make sure that the visitors will feel comfortable or easy to browse through the portal. The up-to-date contents, without grammatical or spelling mistakes and broken links are to guarantee visitors can get the right idea. This is a very important theory to apply in the developed system, as information is crucial for potential quests. The portal must make sure that potential quests get the correct information, such as room rates and hotel location. This online system only shows the static picture of the hotel room. Guests are not able to view the whole picture of the room they are going to reserved and stay. A picture worth a thousand words. Instead of giving plenty words to explain the room condition, it is more suitable for quest to have a virtual tour on the room they are going to stay. This can increase their satisfaction towards the room condition.
The online system of Swiss-Garden is fully organized by its developer. The content of this system will need the website designer to update. As online reservation system is part of the hotel’s property, hotel staff should have the authority to