Hospitality - Working in a Socially Diverse Environment
| Work in a socially diverse environment | |
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Table of Contents INTRODUCTION 3 Topic 1: Communication 3 What is communication? 3 Topic 2: Customers 3 Topic 3: Culture and social diversity 4 Define Culture 4 Topic 4: Working in a Socially Diverse Environment 4 Topic 5: Stereotyping 5 Define stereotyping. 5 Topic 6: Barriers to Effective Communication 5 Topic 7: Avoiding cultural misunderstandings 6 Topic 8: Resolving cross-cultural misunderstandings 6 RESOURCES 8 Publications 8 Web Sites: 8
Work in a socially diverse environment
Whatever industry your work role is based in, you will be interacting with people. Australia has a diverse culture and its government is committed to inclusivity, including people of all backgrounds, experiences and abilities into its society and employment structure.
To complete this research activity use examples and/or documents from a real or simulated hospitality workplace. Choose a workplace that you work in. If you are not working choose a large workplace that you visit. These can be one of the following: McDonalds, Kentucky Fried Chicken, Pizza Hut, Gloria Jeans.
INTRODUCTION
Workplaces have become more diverse; employees can be challenged by some of the new situations they will face. Some of these situations can lead to misunderstandings and difficulties if there is no preparation for them. Sometimes our ideas about what people like or need are incorrect because we have not asked them, or the person we are meeting is different from anyone else we have met and it is a bit unsettling.
Topic 1: Communication
What is communication? Channels of communication – verbal & non verbal communication Effective communication strategies Listening skills Questioning skills to obtain information and minimise misunderstandings Options available on effective communication – e.g. from colleagues, reference materials, mentors, Internet Topic 2: Customers
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Table of Contents INTRODUCTION 3 Topic 1: Communication 3 What is communication? 3 Topic 2: Customers 3 Topic 3: Culture and social diversity 4 Define Culture 4 Topic 4: Working in a Socially Diverse Environment 4 Topic 5: Stereotyping 5 Define stereotyping. 5 Topic 6: Barriers to Effective Communication 5 Topic 7: Avoiding cultural misunderstandings 6 Topic 8: Resolving cross-cultural misunderstandings 6 RESOURCES 8 Publications 8 Web Sites: 8
Work in a socially diverse environment
Whatever industry your work role is based in, you will be interacting with people. Australia has a diverse culture and its government is committed to inclusivity, including people of all backgrounds, experiences and abilities into its society and employment structure.
To complete this research activity use examples and/or documents from a real or simulated hospitality workplace. Choose a workplace that you work in. If you are not working choose a large workplace that you visit. These can be one of the following: McDonalds, Kentucky Fried Chicken, Pizza Hut, Gloria Jeans.
INTRODUCTION
Workplaces have become more diverse; employees can be challenged by some of the new situations they will face. Some of these situations can lead to misunderstandings and difficulties if there is no preparation for them. Sometimes our ideas about what people like or need are incorrect because we have not asked them, or the person we are meeting is different from anyone else we have met and it is a bit unsettling.
Topic 1: Communication
What is communication? Channels of communication – verbal & non verbal communication Effective communication strategies Listening skills Questioning skills to obtain information and minimise misunderstandings Options available on effective communication – e.g. from colleagues, reference materials, mentors, Internet Topic 2: Customers