Heizer Om10 Ch01
1
Operations and
Productivity
PowerPoint presentation to accompany
Heizer and Render
Operations Management, 10e
Principles of Operations Management, 8e
PowerPoint slides by Jeff Heyl
© 2011 Pearson
1-1
Outline
Global Company Profile: Hard Rock
Cafe
What Is Operations Management?
Organizing to Produce Goods and
Services
Why Study OM?
What Operations Managers Do
© 2011 Pearson
1-2
Outline - Continued
The Heritage of Operations
Management
Operations in the Service Sector
Differences between Goods and
Services
Growth of Services
Service Pay
Exciting New Trends in Operations
Management
© 2011 Pearson
1-3
Outline - Continued
The Productivity Challenge
Productivity Measurement
Productivity Variables
Productivity and the Service Sector
Ethics and Social Responsibility
© 2011 Pearson
1-4
Learning Objectives
When you complete this chapter you should be able to:
1. Define operations management
2. Explain the distinction between goods and services
3. Explain the difference between production and productivity
© 2011 Pearson
1-5
Learning Objectives
When you complete this chapter you should be able to:
4. Compute single-factor productivity 5. Compute multifactor productivity
6. Identify the critical variables in enhancing productivity
© 2011 Pearson
1-6
The Hard Rock Cafe
First opened in 1971
Now – 129 restaurants in over 40 countries
Rock music memorabilia
Creates value in the form of good food and entertainment
3,500+ custom meals per day in Orlando
How does an item get on the menu?
Role of the Operations Manager
© 2011 Pearson
1-7
What Is Operations
Management?
Production is the creation of goods and services
Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs © 2011 Pearson
1-8
Organizing to Produce
Goods and Services
Essential functions:
1. Marketing – generates demand
2. Production/operations – creates
the
Operations and
Productivity
PowerPoint presentation to accompany
Heizer and Render
Operations Management, 10e
Principles of Operations Management, 8e
PowerPoint slides by Jeff Heyl
© 2011 Pearson
1-1
Outline
Global Company Profile: Hard Rock
Cafe
What Is Operations Management?
Organizing to Produce Goods and
Services
Why Study OM?
What Operations Managers Do
© 2011 Pearson
1-2
Outline - Continued
The Heritage of Operations
Management
Operations in the Service Sector
Differences between Goods and
Services
Growth of Services
Service Pay
Exciting New Trends in Operations
Management
© 2011 Pearson
1-3
Outline - Continued
The Productivity Challenge
Productivity Measurement
Productivity Variables
Productivity and the Service Sector
Ethics and Social Responsibility
© 2011 Pearson
1-4
Learning Objectives
When you complete this chapter you should be able to:
1. Define operations management
2. Explain the distinction between goods and services
3. Explain the difference between production and productivity
© 2011 Pearson
1-5
Learning Objectives
When you complete this chapter you should be able to:
4. Compute single-factor productivity 5. Compute multifactor productivity
6. Identify the critical variables in enhancing productivity
© 2011 Pearson
1-6
The Hard Rock Cafe
First opened in 1971
Now – 129 restaurants in over 40 countries
Rock music memorabilia
Creates value in the form of good food and entertainment
3,500+ custom meals per day in Orlando
How does an item get on the menu?
Role of the Operations Manager
© 2011 Pearson
1-7
What Is Operations
Management?
Production is the creation of goods and services
Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs © 2011 Pearson
1-8
Organizing to Produce
Goods and Services
Essential functions:
1. Marketing – generates demand
2. Production/operations – creates
the