The Characteristics of Effective Groups
Group Effectiveness Paper
According to Johnson & Johnson (2009), groups are defined as two or more
people joined together for a common purpose to achieve a goal and influence each other. There are many different types of groups and groups exist for many reasons. Groups are interdependent “in the sense that an event which affects one member is likely to affect all” (Johnson & Johnson, 2009, Chap. 1, pg. 6). Most groups are structured by a set of roles and norms. These roles define what part members of the group will play along with acceptable behavior of each role. Norms are a set of rules that are established through common beliefs and shared values that control the behavior of the group by defining what is acceptable or unacceptable behavior based on the situation (Johnson & Johnson, 2009).
This paper will provide an overview of an effective group through my personal experiences, explain roles members have played, and explain how group participation is expressed through verbal and nonverbal communication and leadership. Lastly, this paper will discuss how each of these things have contributed to the group’s effectiveness.
Effective Groups Effective groups work together to achieve individual goals and team goals, and foster two-way communication between the leader and team members. The team only succeeds when everyone succeeds and resolve conflict in a constructive manner (Johnson & Johnson, 2009). Working together in this setting promotes teamwork and a happy work environment. It also encourages people to be individuals and fosters innovation. Johnson & Johnson (2009) have stated in order for an effective group to succeed “the group must achieve its’ goals, maintain good working relationships among members, and adapt to changing conditions in the surrounding organization” to include internal and external influences (Chap. 1, pg. 24).
Roles
The roles each member plays in the call center are defined by the job description that states functions
According to Johnson & Johnson (2009), groups are defined as two or more
people joined together for a common purpose to achieve a goal and influence each other. There are many different types of groups and groups exist for many reasons. Groups are interdependent “in the sense that an event which affects one member is likely to affect all” (Johnson & Johnson, 2009, Chap. 1, pg. 6). Most groups are structured by a set of roles and norms. These roles define what part members of the group will play along with acceptable behavior of each role. Norms are a set of rules that are established through common beliefs and shared values that control the behavior of the group by defining what is acceptable or unacceptable behavior based on the situation (Johnson & Johnson, 2009).
This paper will provide an overview of an effective group through my personal experiences, explain roles members have played, and explain how group participation is expressed through verbal and nonverbal communication and leadership. Lastly, this paper will discuss how each of these things have contributed to the group’s effectiveness.
Effective Groups Effective groups work together to achieve individual goals and team goals, and foster two-way communication between the leader and team members. The team only succeeds when everyone succeeds and resolve conflict in a constructive manner (Johnson & Johnson, 2009). Working together in this setting promotes teamwork and a happy work environment. It also encourages people to be individuals and fosters innovation. Johnson & Johnson (2009) have stated in order for an effective group to succeed “the group must achieve its’ goals, maintain good working relationships among members, and adapt to changing conditions in the surrounding organization” to include internal and external influences (Chap. 1, pg. 24).
Roles
The roles each member plays in the call center are defined by the job description that states functions
References: Johnson D.W., Johnson F.P. (2009). Joining Together: Group Therapy and Group Skills. Upper Saddle River, NJ: Pearson Education, Inc. Situational Leadership. (2009). Retrieved March 15, 2009, from http://www.1000ventures.com Yukl, G. (2006). Leadership in Organizations (6th ed). Upper Saddle River, NJ: Pearson Prentice Hall