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Gladwell's Theory In 'Outliers'

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Gladwell's Theory In 'Outliers'
The amount of Final Destination movies that I’ve watched will always make me anxious in airports, even if I know the movie is pure fiction. While reading Gladwell’s theory in Outliers about plane crashes being a result of poor communication and seven consecutive minor human errors (184), I could feel my heart racing. I felt so frustrated because I felt like all of it could’ve been prevented. For example, Klotz using the word “ah” while telling the ATC that the plane was running out of fuel made me so angry because this was a crucial moment, but he wasn’t taking it seriously (193). Gladwell explains this behavior as “mitigated speech” because he’s downplaying the moment while talking to an authority (194).
I’m not trying to blame Klotz’s mitigated
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