FMB&T Case Study
FMB&T Case Study This case study is all about a bank by the name of FMB&T. Recently, the CEO and President of FMB&T, Marshall Pinkard, received an e-mail from a Vice President of the company, Ayishia Coles, who also happens to be the company’s Chief Information Officer. Ayishia reported to Marshall with several frustrations. She was having problems with her job because she didn’t have clear cut responsibilities or authorities, which had caused her some trouble in how to deal with people who had come to her for IT solutions. She had expressed that employees from several departments had come to her with problems she could not understand because they were poorly described. She had also expressed that these employees that came to her expected immediate results, but when she tried to be an administrator or facilitator, her efforts were not responded to with open arms. The other departments’ problems seemed to all be very complex and required a lot of time for the IT department to fix, which irritated the other departments in the bank. Ayishia’s last frustration seemed to be that the IT department seemed to simply work in applications development and only had a responsibility to fix the problems of the other departments in the bank. She noted that the IT department had some good ideas for business strategies involving IT developments, but their ideas seemed to be shunned or neglected. Marshall seemed to agree with Ayishia in her request for a formal copy of her authorities and responsibilities, but also pondered the idea that maybe Ayishia had uncovered a major organizational problem throughout the bank. Ayishia’s main frustrations stemmed from her lack of a feeling of authority, although she was an executive Vice President. It seems as though workers in the bank have a problem respecting her, and the study hints that it might be because she’s still new and the employees aren’t as familiar with her and her duties yet. Ayishia may have asked for a formal copy of her