farooq mba
JOB DESCRIPTION AND SPECIFICETION
ABC Company requires the services of a qualified young person to fill up the position of Sales Manager.
Qualification
“Masters in specialization of Human resource management or equivalent educational career
Experience
3 years post qualification experience in a similar position or in the rank of Assistant / Deputy Manager Sales in a reputed organization.
Age
Age of the candidate must be between 25 and 35 years with excellent health
Job description:
The manager of a call center (also called a contact center) is responsible for the daily running and management of the center through the effective use of resources. They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center managers ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
Call center managers liaise with businesses which they provide the first response for, as well as the third parties who supply products to the center. They coordinate and motivate call center staff and may also manage staff recruitment.
Typical work activities:
There are two main types of call center - inbound and outbound (some centers may incorporate both):
Inbound centers receive calls from customers and clients, e.g. queries, requests, orders and complaints.
Outbound centers contact potential customers and clients with the aim of gathering information or selling a product.
Typical work activities vary according to the type of center but, generally speaking, tasks will involve: setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call center; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality,
ABC Company requires the services of a qualified young person to fill up the position of Sales Manager.
Qualification
“Masters in specialization of Human resource management or equivalent educational career
Experience
3 years post qualification experience in a similar position or in the rank of Assistant / Deputy Manager Sales in a reputed organization.
Age
Age of the candidate must be between 25 and 35 years with excellent health
Job description:
The manager of a call center (also called a contact center) is responsible for the daily running and management of the center through the effective use of resources. They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center managers ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
Call center managers liaise with businesses which they provide the first response for, as well as the third parties who supply products to the center. They coordinate and motivate call center staff and may also manage staff recruitment.
Typical work activities:
There are two main types of call center - inbound and outbound (some centers may incorporate both):
Inbound centers receive calls from customers and clients, e.g. queries, requests, orders and complaints.
Outbound centers contact potential customers and clients with the aim of gathering information or selling a product.
Typical work activities vary according to the type of center but, generally speaking, tasks will involve: setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call center; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality,