Factors affecting women entrepreneurs success
1-1
Introduction to Operations Management
Operations Management
William J. Stevenson
1-2
Introduction to Operations Management
Operations Management
Figure 1.1
The management of systems or processes that create goods and/or provide services
Organization
Finance
Operations
Marketing
1-3
Introduction to Operations Management
What Do Operations Managers Do?
•
What is ‘Operations’?
•
•
a function or system that transforms inputs into outputs of greater value
What is a Transformation Process? a series of activities along a value chain extending from supplier to customer
• activities that do not add value are superfluous and should be eliminated
•
•
What is Operations Management?
•
design, operation, and improvement of productive systems
1-4
Introduction to Operations Management
Value-Added
Figure 1.2
The difference between the cost of inputs and the value or price of outputs.
Value added
Inputs
Land
Labor
Capital
Transformation/
Conversion
process
Outputs
Goods
Services
Feedback
Control
Feedback
Feedback
1-5
Introduction to Operations Management
Goods-service Continuum
Figure 1.3
Steel production
Home remodeling
Auto Repair
Maid Service
Teaching
Automobile fabrication
Retail sales
Appliance repair Manual car wash Lawn mowing
High percentage goods
Low percentage service
Low percentage goods
High percentage service
1-6
Introduction to Operations Management
Goods-service Continuum
Source: Adapted from Earl W. Sasser, R. P. Olsen, and D. Daryl Wyckoff, Management of
Service Operations (Boston: Allyn Bacon, 1978), p.11.
1-7
Introduction to Operations Management
Food Processor
Table 1.2
Inputs
Processing
Outputs
Raw Vegetables
Metal Sheets
Water
Energy
Labor
Building
Equipment
Cleaning
Making cans
Cutting
Cooking
Packing
Labeling
Canned vegetables 1-8
Introduction to Operations Management
Operations Management
William J. Stevenson
1-2
Introduction to Operations Management
Operations Management
Figure 1.1
The management of systems or processes that create goods and/or provide services
Organization
Finance
Operations
Marketing
1-3
Introduction to Operations Management
What Do Operations Managers Do?
•
What is ‘Operations’?
•
•
a function or system that transforms inputs into outputs of greater value
What is a Transformation Process? a series of activities along a value chain extending from supplier to customer
• activities that do not add value are superfluous and should be eliminated
•
•
What is Operations Management?
•
design, operation, and improvement of productive systems
1-4
Introduction to Operations Management
Value-Added
Figure 1.2
The difference between the cost of inputs and the value or price of outputs.
Value added
Inputs
Land
Labor
Capital
Transformation/
Conversion
process
Outputs
Goods
Services
Feedback
Control
Feedback
Feedback
1-5
Introduction to Operations Management
Goods-service Continuum
Figure 1.3
Steel production
Home remodeling
Auto Repair
Maid Service
Teaching
Automobile fabrication
Retail sales
Appliance repair Manual car wash Lawn mowing
High percentage goods
Low percentage service
Low percentage goods
High percentage service
1-6
Introduction to Operations Management
Goods-service Continuum
Source: Adapted from Earl W. Sasser, R. P. Olsen, and D. Daryl Wyckoff, Management of
Service Operations (Boston: Allyn Bacon, 1978), p.11.
1-7
Introduction to Operations Management
Food Processor
Table 1.2
Inputs
Processing
Outputs
Raw Vegetables
Metal Sheets
Water
Energy
Labor
Building
Equipment
Cleaning
Making cans
Cutting
Cooking
Packing
Labeling
Canned vegetables 1-8