Communication and professional relationships with children, young people and adults
‘Know how to interact and respond to adults’
Unit 3.2.1
To establish respectful and effective relationships with adults incorporates a lot of the ways, manners and methods involved in communicating and maintaining effective relationships with children and young people, main points being, maintaining a high level of interest, listening carefully and intently to what is being communicated, responding appropriately to what is being related to you, and remaining polite, professional and courteous at all times.
Relating to adults does depends on the person you are communicating with, for example, you will react and behaviour differently to a friend out of a …show more content…
Being aware of our own body language and how this could be perceived or in some cases, misunderstood, is important. Simple mannerisms like folding our arms when talking to someone can give the impression of being a little ‘stand offish’ or uninterested. A sense of putting a barrier between yourself and the person you are talking to can also be one type of interpretation of this stance.
Being knowledgeable of the subject matter being discussed is important to be able to effectively interact and communicate with an adult.
Maintaining eye contact and being aware of our facial expressions can make a difference. Showing a sympathetic face or a smile in the right place will make a person feel comfortable, feel they are being listened to and that they have your full attention. This can go a long way to putting a person at ease.
Using the appropriate tone of speech to not appear patronising or sarcastic, and to show interest, comprehension and understanding is vital. Adding a touch of humour in the appropriate place and setting, can go a long way to ‘breaking the ice’ and commencing effective