Explain How To Benefit Books To Post Office Accounts
Links to Date of Activity: Links to:
Unit ref Element ref PC ref Performance evidence Scope / range ref Knowledge / understand ref
31
31
31
D
C
A
D
C
A
B
C
C
A
B
C
A
B
B
C
B
C
B
A
A
B
B
B
C
D
B
D
C
A
1
6
1
8,3,2
6
4B
9,7
4.A/B/C
2
2
3/4
4.B/C
3
2
1.B/7
1B
1.A
4A
1.B/2
1
5A
7
6
4.A/B/C
1
10
6/4/3
6
6 I was asked by the care manager to explain to Mr D, the changes in the way his benefits would be paid to him when the government changed from benefit books to Post Office accounts.
Mr D has poor vocal skills and at times it can be difficult for staff to understand what he saying. I knew from experience and by reading Mr D’s care …show more content…
Making it easier to hear what Mr D said as he tends to mumble. Mr D agreed to this. I sat opposite Mr D , facing him so I could see his facial expressions, with the deputy manager sitting by his side. I have a Scottish accent, so I realised the importance of talking slowly and clearly so Mr D could understand me. I begun by asking some general questions to try and put Mr D at ease. Mr D doesn’t mind repeating himself if you haven’t understood him the first time, and usually when he does repeat himself his speech is much louder and clearer, but he does get frustrated if he has to say the same thing over and over again, so it is very important to concentrate on what he is saying so as to avoid this situation arising. I explained the change in the method of Mr D’s benefit payments, making sure I constantly reassured Mr d that it would make no difference to the amount of money he would receive each week. I had to explain it 3 times before Mr D began to accept the situation, but I also knew that any change in Mr D’s personal circumstances usually result in him becoming anxious , so I told that if he was unsure about anything we discussed, he was welcome to approach any member of staff who would go over the details with him again. From experience and from reading his care plans, I knew that this would play on Mr D’s mind and that he would
Unit ref Element ref PC ref Performance evidence Scope / range ref Knowledge / understand ref
31
31
31
D
C
A
D
C
A
B
C
C
A
B
C
A
B
B
C
B
C
B
A
A
B
B
B
C
D
B
D
C
A
1
6
1
8,3,2
6
4B
9,7
4.A/B/C
2
2
3/4
4.B/C
3
2
1.B/7
1B
1.A
4A
1.B/2
1
5A
7
6
4.A/B/C
1
10
6/4/3
6
6 I was asked by the care manager to explain to Mr D, the changes in the way his benefits would be paid to him when the government changed from benefit books to Post Office accounts.
Mr D has poor vocal skills and at times it can be difficult for staff to understand what he saying. I knew from experience and by reading Mr D’s care …show more content…
Making it easier to hear what Mr D said as he tends to mumble. Mr D agreed to this. I sat opposite Mr D , facing him so I could see his facial expressions, with the deputy manager sitting by his side. I have a Scottish accent, so I realised the importance of talking slowly and clearly so Mr D could understand me. I begun by asking some general questions to try and put Mr D at ease. Mr D doesn’t mind repeating himself if you haven’t understood him the first time, and usually when he does repeat himself his speech is much louder and clearer, but he does get frustrated if he has to say the same thing over and over again, so it is very important to concentrate on what he is saying so as to avoid this situation arising. I explained the change in the method of Mr D’s benefit payments, making sure I constantly reassured Mr d that it would make no difference to the amount of money he would receive each week. I had to explain it 3 times before Mr D began to accept the situation, but I also knew that any change in Mr D’s personal circumstances usually result in him becoming anxious , so I told that if he was unsure about anything we discussed, he was welcome to approach any member of staff who would go over the details with him again. From experience and from reading his care plans, I knew that this would play on Mr D’s mind and that he would