Employee Performance
Text Version
A Handbook for Measuring
Employee
Performance
ALIGNING EMPLOYEE
PERFORMANCE PLANS WITH
ORGANIZATIONAL GOALS
Workforce Compensation and Performance Service
Performance Management and Incentive Awards Division
s
PMD–013 s September 2001
table of contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
contents
CHAPTER 1
PERFORMANCE MANAGEMENT: BACKGROUND
AND CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Employee Performance Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
DISTINGUISHING ACTIVITIES
FROM ACCOMPLISHMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Beekeepers and Their Bees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
17
Categories of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Balanced Measures
.................................................
CHAPTER 3
DEVELOPING EMPLOYEE PERFORMANCE PLANS . . . . . . . . . . . . . . . . . . . . 20
25
Step 2: Determine Work Unit Accomplishments . . . . . . . . . . . . . . . . . . . . . . . . 28
Method A: Goal Cascading Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Method B: Customer-Focused Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Method C: Work Flow Charting Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Step 1: Look at the Overall Picture
.......................................
Step 3: Determine Individual Accomplishments
That Support Work Unit Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Step 4: Convert Expected Accomplishments
Into Performance
A Handbook for Measuring
Employee
Performance
ALIGNING EMPLOYEE
PERFORMANCE PLANS WITH
ORGANIZATIONAL GOALS
Workforce Compensation and Performance Service
Performance Management and Incentive Awards Division
s
PMD–013 s September 2001
table of contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
contents
CHAPTER 1
PERFORMANCE MANAGEMENT: BACKGROUND
AND CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Employee Performance Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
DISTINGUISHING ACTIVITIES
FROM ACCOMPLISHMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Beekeepers and Their Bees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
17
Categories of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Balanced Measures
.................................................
CHAPTER 3
DEVELOPING EMPLOYEE PERFORMANCE PLANS . . . . . . . . . . . . . . . . . . . . 20
25
Step 2: Determine Work Unit Accomplishments . . . . . . . . . . . . . . . . . . . . . . . . 28
Method A: Goal Cascading Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Method B: Customer-Focused Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Method C: Work Flow Charting Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Step 1: Look at the Overall Picture
.......................................
Step 3: Determine Individual Accomplishments
That Support Work Unit Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Step 4: Convert Expected Accomplishments
Into Performance