Elsian Creative Case Study

To determine the quality expectations of the target market of Elysian Creatives, the different dimensions of quality, in this case, service, must be taken into consideration:
The potential clients of the creative company expect the availability and accessibility of the service through convenience. This will be guaranteed through an accessible location for them and convenient operating hours in respect with their schedules. With the proposed location in a studio unit in PM Apartments, Matalino St., Diliman, Quezon City, which is in a commercialized area, the clients will not have a difficult experience in accessing and locating the place.
The clients should expect that the Elysian Creatives perform with reliability through consistency and …show more content…
Equipped with proper customer service training, all the people behind Elysian Creatives, should be able to address the proper answers to the inquiries of potential clients and clients alike. Customers would expect that the people of the business would be willing to assist in actual services as well. An example would be total assistance and oversight must be practiced by the partners towards the clients utilizing or renting the studio.
Since the business would render the service of creating and delivering projects to their respective clients, it is not surprising that clients will expect deliverables on the time expected or earlier, if better. Because of this expectation, the creative company aims to be exceptional in this area through the practice of proper delegation and time management among the partners. To render quality service, Elysian Creatives strives to produce the outputs and deliverables before the expected delivery time. This allows the opportunity of to be able to screen and evaluate the outputs for …show more content…
Secondly, conformance would determine the expectations of the clients with regards to how similar our outputs would be in expectation and in reality. And lastly, it is taken into consideration the experience of our clients after the service has been rendered - an effect would be customer satisfaction, a determinant of customer retention - and if the service would have met their quality expectations.
Delivery Expectations
The target market of young aspiring entrepreneurs included in their delivery expectations the quality output expected from the creative company - may it be photographs, videos and designs. For the graphic design projects, they expect a digitized version of the products, ready for printing. For the photographs, they expect it to be on print or raw, whatever their preference may be. For the videos, they expect raw copies as well, not just the final output.
Price