Effects of Conflict
Effects of Conflict on Employee and Organizational Performance
By
MeLissa Wilson
Organizational Behavior, Instructor Sherri Petro
Effects of Conflict on Employee and Organizational Performance
Outline
1.1 Introduction 1.2 Causes of conflict 1. Personality clashes 2. Lack of leadership 3. Work environment factors 1.3 Types of conflict 1. Interpersonal Conflict 2. Task conflict 3. Procedure Conflict a. Vertical Conflict 1.4 Reason of Conflict 1. Interpersonal relationships 2. Structural changes within the organization 1 Controlling and Managing Conflict 1. 6 step process
2.2 Methods to Resolve Conflict 1. Compromising 2. Mediation
3.1 Effects of Conflict
1. Effects on Organization 2. Effects on Employee
4. Conclusion
Effects of Conflict on Employee and Organizational Performance
MeLissa Wilson
Organizational Behavior Course
Abstract: Conflict exists in all types of working environments. If you are working with people or interact with people on a daily basis, at some point you will be involved in or have to deal with some form of conflict. Every employee hopes for a healthy, conflict free working environment. Conflict within the working environment has a direct impact on an employee’s job satisfaction and performance and on that of the organization’s performance.
This paper is an attempt to understand and know the effect, causes, types and strategies on managing employee’s job satisfaction and job performance when having to be involved in, or have had to deal with any type of conflict.
1.1 INTRODUCTION Today, the majority of business organizations are doing business in a turbulent environment where there is a constant search to find a way to improve their competitiveness and performance (Dodd, 2003). With reference to organizations, conflict is the disagreement between employees, departments, managers or groups of people within the business. Disagreements may occur due to
By
MeLissa Wilson
Organizational Behavior, Instructor Sherri Petro
Effects of Conflict on Employee and Organizational Performance
Outline
1.1 Introduction 1.2 Causes of conflict 1. Personality clashes 2. Lack of leadership 3. Work environment factors 1.3 Types of conflict 1. Interpersonal Conflict 2. Task conflict 3. Procedure Conflict a. Vertical Conflict 1.4 Reason of Conflict 1. Interpersonal relationships 2. Structural changes within the organization 1 Controlling and Managing Conflict 1. 6 step process
2.2 Methods to Resolve Conflict 1. Compromising 2. Mediation
3.1 Effects of Conflict
1. Effects on Organization 2. Effects on Employee
4. Conclusion
Effects of Conflict on Employee and Organizational Performance
MeLissa Wilson
Organizational Behavior Course
Abstract: Conflict exists in all types of working environments. If you are working with people or interact with people on a daily basis, at some point you will be involved in or have to deal with some form of conflict. Every employee hopes for a healthy, conflict free working environment. Conflict within the working environment has a direct impact on an employee’s job satisfaction and performance and on that of the organization’s performance.
This paper is an attempt to understand and know the effect, causes, types and strategies on managing employee’s job satisfaction and job performance when having to be involved in, or have had to deal with any type of conflict.
1.1 INTRODUCTION Today, the majority of business organizations are doing business in a turbulent environment where there is a constant search to find a way to improve their competitiveness and performance (Dodd, 2003). With reference to organizations, conflict is the disagreement between employees, departments, managers or groups of people within the business. Disagreements may occur due to