Preview

Effectiveness of Loyalty Program of Pantaloons

Powerful Essays
Open Document
Open Document
976 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Effectiveness of Loyalty Program of Pantaloons
PANTALOON RETAIL (I)LIMITED

[Year] LOYALTY PROGRAMME EFFECTIVENESS OF PANTALOONS LOYALTY PROGRAMME

AKHILESH KUMAR MISHRA

HOW EFFECTIVE IS THE PANTALOONS LOYALTY PROGRAMME?

INTRODUCTION:

Businesses are quickly learning that being the best is no longer enough. Every consumer demands the highest quality goods or services at the best prices, conveniently delivered to them through whatever means and at any time they choose. So the retailers have to do everything to meet those demands. At the same time, invest time and resources to hire and train the staff to be courteous, friendly, helpful and trustworthy when facing customers.Today's customers have more choice, are better informed and are more demanding of value and return for their spending money. They look not only for the produ

INTRODUCTION:

Businesses are quickly learning that being the best is no longer enough. Every consumer demands the highest quality goods or services at the best prices, conveniently delivered to them through whatever means and at any time they choose. So the retailers have to do everything to meet those demands. At the same time, invest time and resources to hire and train the staff to be courteous, friendly, helpful and trustworthy when facing customers.Today's customers have more choice, are better informed and are more demanding of value and return for their spending money. They look not only for the produ

cts and services that meet their needs at the price they are willing to pay, but for the merchant that recognizes, appreciates and rewards their patronage. Given this wide acceptance and popularity of reward & recognition-based loyalty programs, merchants have leveraged, and continue to employ, programs to compliment their traditional efforts in responding to a variety of challenges.

LOYALTY PROGRAM OF PANTALOONS:

Pantaloons Green Card Program “Your Green Card is your passport to a whole new world of exclusive benefits and privileges.”

You May Also Find These Documents Helpful

  • Good Essays

    Internal Customers – In a superstore, Internal Customers expect a high quality of standards. For example for the bare minimum, the shop should be clean. By this I mean the floors should be clean (spillages immediately dealt with), the stock should be stacked tidily, and the toilets should be clean. As I said that is the minimum that any shop could probably get away with. In order to further themselves, a store should have regularly cleaned toilets (hourly checks), polite and well-spoken staff, as these are the people that represent whatever company it may be. Internal customers would also perhaps expect specialised parking because of the fact they are staff, this is a good idea however, as it means the customers can park easily without staff taking their spaces. Another expectation would be the need for well-lit shops, if you walk in to a store and the lights are dim and boring, this doesn’t give a good impression, bright lights make the shop more vibrant and makes customers and employees feel much more awake. Also, even though Internal customers are employees of the shop, since they are currently not working, they would not be permitted to enter the ‘warehouse’ to get something which isn’t on the shelf and would have to ask another member of staff for assistance.…

    • 830 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Acct 500 Case 7.3

    • 426 Words
    • 2 Pages

    The author says that in the retail industry, 90% of
 retailers failed to get success in their venture. Along with this, the author explains that, in
order to be successful in this competitive era; the retailers must be capable to display greater 
innovativeness, increase risk-taking power and must become more independent. The author 

also describes that retailers should develop unique product and to be more opportunistic in 
their expansion strategies.
On the other hand, the author argues that, retailer must focus on dimensions of
 knowledge resources such as: customers, suppliers, competitors, and regulatory agencies. The
 author explains that if retailers would distinguish the importance of these dimensions then 
they would be able to perform their ability in this changing as well as challenging 
environment. 
In the same manner, the author speculates that, a retailers knowledge of suppliers
 permits the firm to be more practical, proactive, and competitively hostile. Furthermore, he
 says that, superior knowledge of policies as well as regulations in fact restrains the ability of
 retailers to be more…

    • 426 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    In this task the writer is to make a report explaining the ways in which sales techniques and customer service have developed in a retail organisation.…

    • 2099 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    Nordstrom vs. Macy's

    • 1282 Words
    • 6 Pages

    In the 1980’s Nordstrom’s experienced a boom. This was due to many factors but one of the most prevalent was their amazing use of customer support. Over almost anyone else Nordstrom’s prides itself on having some of, if not the best, customer support. This is helped by them recruiting managers from the ranks of salespeople thereby encouraging their employees to work harder while maintaining high moral.…

    • 1282 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.…

    • 4955 Words
    • 20 Pages
    Good Essays
  • Powerful Essays

    This is an important area of study because of how relevant shopping and customer-employee interactions are to our everyday lives as citizens and consumers. Additionally, the study is useful to scholars of sociology, as well as audiences interested in the sociological theory of how retail employees might act in given circumstances. The study found that when different perspectives came into conflict, the first priority of Macy’s employees was to maintain the company’s culture of professionalism, politeness and civility. I speculate that this is because the cost of a “performance breakdown” is particularly severe in culture, but less so with respect to politics or…

    • 1682 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Jcp External Analysis

    • 9202 Words
    • 37 Pages

    “Though stubbornly high unemployment and continued uncertainty over the prospects for job growth will continue to dampen the outlook for industry retail sales growth in 2012, the retail industry will still grow at a rate faster than many other industries. This year, retail industry sales will rise 3.4 percent to $2.53 trillion*, according to the National Retail Federation – slightly lower than the pace of 2011, in which sales grew 4.7 percent. Many economists estimate that real U.S. GDP will rise approximately 2.1 to 2.4 percent. Over the last 18 months, retailers have been on the forefront of the economic recovery – creating jobs, encouraging consumer spending, and investing in America,” said NRF President and CEO Matthew Shay. “Our 2012 forecast is a vote of confidence in the retail industry and our ability to succeed even in a challenging economy. Retailers have played a key role in driving growth, but to continue this momentum we need Washington to act on proposals that will spur job creation and unleash the power of the private sector.” [ (Global Labor Rights, 2001) ] The retail industry will always be very profitable because this industry is extremely high in demand. This statement reinforces the fact that the retail industry is and will always stay saturated due to the necessity of clothes. There will always be rivalry and profitability for the retail industry because there is not just competition in this region or nation; it is based on a global market. As always, competition is important in long-term success because competition is what keeps industries adapting. With a necessity industry such as the retail industry, there will always be competition. This makes it somewhat difficult for a company’s long term success. Taking into account all the competition, there are few retail companies that will outlast their competition in a long-term setting. The retail industry is a Business to Consumer industry because they provide the goods and services…

    • 9202 Words
    • 37 Pages
    Good Essays
  • Powerful Essays

    Mgmt 404

    • 2165 Words
    • 9 Pages

    * Provide a friendly customer satisfaction so that the customers will feel welcome every time they shop in our stores.…

    • 2165 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    Harrison

    • 2341 Words
    • 10 Pages

    However, today’s customers are looking for both value and specialization. Thus we can see the appearance of many specialty stores. Superstores and giant discounters are also popping up. At the same time, the retail industry faces the challenge of keeping a well trained, highly motivated sales staff and management team that can handle well such a change and everything it brings with it.…

    • 2341 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    With the implementation of customer-centricity, customer focus is regarded more highly among the value chain, giving lower-level employees more power in the profitability of operations. As it stands, lower-level employees will need to take on a higher-level of leadership (B: 4.8) and are expected to make strategic decisions in anticipation of customer buying behaviours (B: 4.1). The major issue among this new placement of responsibility is that store-level and field-level employees have little understanding of corporate objectives. Therefore, they are less likely to make decisions in the best interest of the organization (B: 4.1). There are currently no control measures put forth by Best Buy to ensure that there is goal congruency at the lower-levels with the company's strategic objectives and financial objectives. The implications of this issue are extremely severe as lower-level employees have the autonomy to make decisions that may potentially drive down productivity and increase cost substantially. The latter is a detrimental issue because growing market leaders such as Wal-mart and Dell pride their reputation on being a low-cost provider; this is a competitive area that Best Buy may loose to in the long-term.…

    • 1079 Words
    • 5 Pages
    Good Essays
  • Better Essays

    The purpose of this report is to inform to people, how we can get a better Customer service? As a customer I choose the store Wal-Mart; because of every store that myself or people that goes to that store have problem with the Customer Service. Everywhere you go you see customers going thought some bad services, 1 or 2 cash registers open for more than 15 people in each line that is open, or when customer need a somebody that work in Wal-Mart to help that customer find the product that customer need and that customer cannot find nobody to help them. And when the customer finally somebody comes is not from the place that customer need that help. So the customer walk around trying to find somebody to help and if customer have the luck to find one, they would help that customer with bad attitude, disrespectful, and they act like they do not want to work that day.…

    • 885 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    Providing Quality Service

    • 1681 Words
    • 7 Pages

    They think about the delivery process and certain standards and use this to meet customer expectations. They know that in retail industry they have to provide customers with a couple of key benefits. Products of high quality that ensure the customer will return for future purchases. They also take in consideration how customers want products that have reasonable prices. Affordable prices make the retailer have a better chance of standing out from the competition and stay in the business for many years. As part of the process, the merchandiser pays close attention to the types of products offered for sale, how to best present those products to consumers, and determining what a reasonable retail price is for each unit sold. The typical consumer will go to great lengths for the cheapest prices. In the retail industry they have to maintain good…

    • 1681 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    “The difference between the winners and losers in retail increasingly comes down to one factor: tech savvy” (Sherman, 2012). The retail marketplace is increasingly competitive and therefor undergoing constant change to attract and convert consumers. According to the survey conducted by the retail consulting firm RSR, “firms that outperform industry averages for annual same-store sales comparisons tend to use and understand specialized computer software tools to manage specific aspects of merchandising” (Sherman, 2012).…

    • 708 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Marks Spencer

    • 9814 Words
    • 38 Pages

    way in recent times, becoming complacent and out of touch with the customer. Now though…

    • 9814 Words
    • 38 Pages
    Powerful Essays
  • Good Essays

    Online Shopping

    • 787 Words
    • 4 Pages

    Is it time for retail stores to change the shopping experience? Well they must change to compete with internet sales. Consumers have increased their demand for self service. What effects will retail stores have do to online shopping? With today’s society more and more people have mobile and tablets that they can do their online shopping either at home or on the go. Retail stores must offer online shopping to compete with everybody else. The price and convenience is a critical reason why one will choose to shop online.…

    • 787 Words
    • 4 Pages
    Good Essays