Dooodhs
Recommendation and supporting arguments for the selection of appropriate ERP system for a business entity in hospitality industry:
We have interviewed Mr.Carlos for knowing about the ERP software used Hilton International hotel which is OnQ software as ERP software, this has current challenges associated with it which is
1)Hard to update and keep tracking preferences of individual customers
2)Customer preferences are dynamic and it fails to meet of the need to make some new things.
3)Expensive while satisfying the need of customers
1)Hard to update and keep tracking preferences of individual customers:
Every day in Hilton hotels many customers come in and they have specific preferences many of them are business executives which comes frequently for the business purposes and they have specific interests which is important for growing business.
2)Customers preferences are dynamic and it fails to meet the need:
The customer preferences changes every time by several factors for example for business trip the expense could be more than a holiday trip and the features of need could be different every time and same features offering repeated time can become obsolete after some time so they need to have variations in their products.
3) Expensive while satisfying the need of customers:
It is important to use a software which is efficient and effective while the price less costlier but the current software is a failure to do so. It is actually cutting the budget from other expenses. It is not also maximizing the profits with minimizing the expenses.
1)Management priorities resulting in organizational priorities :
a) The chosen ERP which Hilton International hotels are using is OnQ had some management priorities which the given ERP should be addressed which are explained below.
This current software must address the problem of being having limited exposures which is it works only as customer information system software but it need to be expanded
We have interviewed Mr.Carlos for knowing about the ERP software used Hilton International hotel which is OnQ software as ERP software, this has current challenges associated with it which is
1)Hard to update and keep tracking preferences of individual customers
2)Customer preferences are dynamic and it fails to meet of the need to make some new things.
3)Expensive while satisfying the need of customers
1)Hard to update and keep tracking preferences of individual customers:
Every day in Hilton hotels many customers come in and they have specific preferences many of them are business executives which comes frequently for the business purposes and they have specific interests which is important for growing business.
2)Customers preferences are dynamic and it fails to meet the need:
The customer preferences changes every time by several factors for example for business trip the expense could be more than a holiday trip and the features of need could be different every time and same features offering repeated time can become obsolete after some time so they need to have variations in their products.
3) Expensive while satisfying the need of customers:
It is important to use a software which is efficient and effective while the price less costlier but the current software is a failure to do so. It is actually cutting the budget from other expenses. It is not also maximizing the profits with minimizing the expenses.
1)Management priorities resulting in organizational priorities :
a) The chosen ERP which Hilton International hotels are using is OnQ had some management priorities which the given ERP should be addressed which are explained below.
This current software must address the problem of being having limited exposures which is it works only as customer information system software but it need to be expanded