Domino's Pizza
UNIVERSITI UTARA MALAYSIA
KUALA LUMPUR CITY CAMPUS
BJMP5023 OPERATIONS & TECHNOLOGY MANAGEMENT
DOMINO’S PIZZA
LECTURER:
PREPARED BY:
|GROUP ASSIGNMENT |
| |
DATE SUBMITTED:
25TH NOVEMBER 2012
Contents
1.0 OVERVIEW 1
2.0 HISTORY 1
3.0 HISTORY IN MALAYSIA 2
4.0 PRODUCTS 2
5.0 VALUE CHAIN 6
REFERENCES…………………………………………………………………………………...9
1. OVERVIEW
Domino’s Pizza is the No. 1 Pizza Delivery Company in the world and the undisputed pizza delivery expert. The Company has a unique business and operation model and is a pioneer in the fast food industry. Since 1960, Domino’s Pizza has successfully expanded from 3 outlets in the United State to 9,350 stores operating in seventy countries. Domino’s operation in Malaysia and overseas uses the franchise model. The parent company, Domino’s Pizza LLC is head quartered in Michigan, United State of America. It maintains overall control on the sourcing and supplying of raw materials to the master franchises and enforces quality of the service and products sold.
2. HISTORY
The legend of Domino’s Pizza dates back to December, 1960 with the purchase of a small pizza shop in Ypsilanti, Michigan by brothers Tom and Jim Monaghan. The brothers bought the restaurant from friend Dominick DeVarti for USD500 cash and assuming the stores USD8,000 debt (Dicke, 1992). Neither Tom nor Jim had the intention of making the restaurant business their career, but rather saw the opportunity as a part-time venture to help cover the cost of their studies at the nearby University of Michigan. By June the store was earning a profitable USD400 a week but briskly fell off when students at the University went home for summer. Faced with the prospect of a slow phase, Jim sold Tom his half of the business in
KUALA LUMPUR CITY CAMPUS
BJMP5023 OPERATIONS & TECHNOLOGY MANAGEMENT
DOMINO’S PIZZA
LECTURER:
PREPARED BY:
|GROUP ASSIGNMENT |
| |
DATE SUBMITTED:
25TH NOVEMBER 2012
Contents
1.0 OVERVIEW 1
2.0 HISTORY 1
3.0 HISTORY IN MALAYSIA 2
4.0 PRODUCTS 2
5.0 VALUE CHAIN 6
REFERENCES…………………………………………………………………………………...9
1. OVERVIEW
Domino’s Pizza is the No. 1 Pizza Delivery Company in the world and the undisputed pizza delivery expert. The Company has a unique business and operation model and is a pioneer in the fast food industry. Since 1960, Domino’s Pizza has successfully expanded from 3 outlets in the United State to 9,350 stores operating in seventy countries. Domino’s operation in Malaysia and overseas uses the franchise model. The parent company, Domino’s Pizza LLC is head quartered in Michigan, United State of America. It maintains overall control on the sourcing and supplying of raw materials to the master franchises and enforces quality of the service and products sold.
2. HISTORY
The legend of Domino’s Pizza dates back to December, 1960 with the purchase of a small pizza shop in Ypsilanti, Michigan by brothers Tom and Jim Monaghan. The brothers bought the restaurant from friend Dominick DeVarti for USD500 cash and assuming the stores USD8,000 debt (Dicke, 1992). Neither Tom nor Jim had the intention of making the restaurant business their career, but rather saw the opportunity as a part-time venture to help cover the cost of their studies at the nearby University of Michigan. By June the store was earning a profitable USD400 a week but briskly fell off when students at the University went home for summer. Faced with the prospect of a slow phase, Jim sold Tom his half of the business in