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Asian Social Science
Vol. 6, No. 8; August 2010
A Survey of Non-profit Organizations Evaluation Methods
Haiyan Duan Henan University of Science and Technology Luoyang 471000, Henan, China E-mail: duanhaiyan0813@163.com Youth-Projects of Philosophy and Social Sciences Research, Ministry of Education (09YJC630057) Abstract Through reviewing the foreign evaluating methods, we recommend the following two kinds of methods and analysis both their advantages and disadvantages: methods that focused on a certain area as well as the comprehensible ones. Among the former one, we further introduce the multi-item scale to measure service quality, the GET (Glass Evaluation Tool) which speculates that an organization with poor internal structure will be less likely to perform sustainably, the method that predicting the financial vulnerability of NPOs, DEA that aims to measure the NPOs’ efficiency, as well as the outcome measurement. As to the comprehensive methods, we introduce financial analysis method, the balanced-scored card in detail, including the rationale of each method, how to establish the model, how to apply it in the real world, how to test its effectiveness, and also what we should notice while using it. The aim of this paper is to provide some new idea for the NPOs evaluation theory as well as practice in China. Keywords: NPOs, Evaluation method, Survey 1. Introduction As a non-profit organization which independent of government and firms outside social organization, its goal is the pursuit of social public welfare activities, the provision of social services to the public rather than to maximize the efficiency of their own. (Schiff & Weisbord, 1991). In the current developed countries or regions, whether from the view of the level of employment and total amount of economic activities, or from promotion of national economic and social sustainable development perspective, non-profit organizations not only have got achievement as
Asian Social Science
Vol. 6, No. 8; August 2010
A Survey of Non-profit Organizations Evaluation Methods
Haiyan Duan Henan University of Science and Technology Luoyang 471000, Henan, China E-mail: duanhaiyan0813@163.com Youth-Projects of Philosophy and Social Sciences Research, Ministry of Education (09YJC630057) Abstract Through reviewing the foreign evaluating methods, we recommend the following two kinds of methods and analysis both their advantages and disadvantages: methods that focused on a certain area as well as the comprehensible ones. Among the former one, we further introduce the multi-item scale to measure service quality, the GET (Glass Evaluation Tool) which speculates that an organization with poor internal structure will be less likely to perform sustainably, the method that predicting the financial vulnerability of NPOs, DEA that aims to measure the NPOs’ efficiency, as well as the outcome measurement. As to the comprehensive methods, we introduce financial analysis method, the balanced-scored card in detail, including the rationale of each method, how to establish the model, how to apply it in the real world, how to test its effectiveness, and also what we should notice while using it. The aim of this paper is to provide some new idea for the NPOs evaluation theory as well as practice in China. Keywords: NPOs, Evaluation method, Survey 1. Introduction As a non-profit organization which independent of government and firms outside social organization, its goal is the pursuit of social public welfare activities, the provision of social services to the public rather than to maximize the efficiency of their own. (Schiff & Weisbord, 1991). In the current developed countries or regions, whether from the view of the level of employment and total amount of economic activities, or from promotion of national economic and social sustainable development perspective, non-profit organizations not only have got achievement as