Diversity in work place: challenges and solutions in view of telecom solution providers in Bangladesh
Managerial Communication Report
__________________________________
Diversity in work place: challenges and solutions in view of telecom solution providers in Bangladesh
Prepared For
Homayara L. Ahmed
Assistant Professor
Course Instructor, Managerial Communication
Prepared By
EMBA 15TH Batch
Institute of Business Administration, University of Dhaka
Abstract:
Managing workplace diversity has become a priority concern among organizations in round the globe today. Bangladesh is one of the pioneers in the region for economic liberalization. It has adopted the best policies of South Asia to attract Foreign Direct Investment (FDI). As Bangladesh is still not ready to produce telecom solutions, so all the suppliers of telecom equipments; e.g. Ericsson, Huawei, NSN, ZTE, NEC etc. have opened their business in Bangladesh and in those company people from different countries are working together. This cross-border mobility has resulted in the interaction of people with diverse language, customs and ethnic backgrounds. Although diversity has been shown to have a number of benefits, including enhanced employee creativity and competence, this recognition is often found more in theory than actual practice. Diversity can also lead to miscommunication, dysfunctional adaptation behaviors and the creation of barriers that reduce the benefits diversity can bring to the organization. Due to the nature of the telecom vendor workplace, which is dominated by a foreign workforce, this study critically analyzes the benefits and challenges organizations face in the diverse workplaces as well as some solutions to overcome those challenges. The study used a survey data from 50 surveys of native and foreign officials of those organizations. The research found a generally favorable view toward workplace diversity from the perspective of surveyed employees. However, when asked more detailed questions about
__________________________________
Diversity in work place: challenges and solutions in view of telecom solution providers in Bangladesh
Prepared For
Homayara L. Ahmed
Assistant Professor
Course Instructor, Managerial Communication
Prepared By
EMBA 15TH Batch
Institute of Business Administration, University of Dhaka
Abstract:
Managing workplace diversity has become a priority concern among organizations in round the globe today. Bangladesh is one of the pioneers in the region for economic liberalization. It has adopted the best policies of South Asia to attract Foreign Direct Investment (FDI). As Bangladesh is still not ready to produce telecom solutions, so all the suppliers of telecom equipments; e.g. Ericsson, Huawei, NSN, ZTE, NEC etc. have opened their business in Bangladesh and in those company people from different countries are working together. This cross-border mobility has resulted in the interaction of people with diverse language, customs and ethnic backgrounds. Although diversity has been shown to have a number of benefits, including enhanced employee creativity and competence, this recognition is often found more in theory than actual practice. Diversity can also lead to miscommunication, dysfunctional adaptation behaviors and the creation of barriers that reduce the benefits diversity can bring to the organization. Due to the nature of the telecom vendor workplace, which is dominated by a foreign workforce, this study critically analyzes the benefits and challenges organizations face in the diverse workplaces as well as some solutions to overcome those challenges. The study used a survey data from 50 surveys of native and foreign officials of those organizations. The research found a generally favorable view toward workplace diversity from the perspective of surveyed employees. However, when asked more detailed questions about
References: 1 A. Chan, ―The Challenges of Human Resource Management, retrieved May 1, 2013 from http://www.zeromillion.com/business/hrm.html, 1. 2 T. Henderson, ―Multicultural Workforce, retrieved May 1, 2013 from http://www.referenceforbusiness.com/encyclopedia/Mor-Off/Multicultural-Workforce.html. 3 E. Würtz, ―A Cross-Cultural Analysis of Websites from High-Context Cultures and Low-Context Cultures, Journal of Computer-Mediated Communication 11, no. 1 (2005): article 13. 4 M. LeBaron, ―Communication Tools for Understanding Cultural Differences,‖ retrieved May 1, 2013 from http://www.beyondintractability.org/essay/communication_tools/. 5 National Park Service, ―Workforce Diversity,‖ paragraph 1, retrieved May 1, 2013, from http://www.nps.gov/diversity/. 6 Trompenaars, F., and C. Hampden-Turner, ―Managing People across Cultures‖ (Oxford, UK: Capstone, 2004). 7 Elmaddsia, ―Specificities of the Cultural Adaptation of French and German Firms to the Tunisian Context 201. 8 Van den Born and Peltokorpi, ―Language Policies and Communication in Multinational Companies, Journal of Business Communication 47, no. 2 (2010): 97-118. 9 M. LeBaron, ―Communication Tools for Understanding Cultural Differences, retrieved May 1, 2013 from http://www.beyondintractability.org/essay/communication_tools/.