Dianas Disappointment
What is the problem?
Diana Gillen is the General Manager at the Cobb Street Grille who applied and is hoping to become the new District Manager. After being rejected from the first position 9 months ago, Diana was convinced that she had this current position under her belt. Unfortunately, she did not get promoted and she was left to feel upset and judgmental with how the applicants were chosen for this position. This case demonstrates how an individual must learn to express their emotions in an appropriate manner and be open to learn new and effective ways to be a leader.
Why do these problems occur?
In this case, Diana is not good at controlling her emotions and the majority of the time her emotions get the better of her. Emotions are psychological, behavioral and physiological episodes that make an individual feel the need to react without being aware. Diana’s emotions are present at numerous times during this case. For example, she felt uneasy as she arrived at the Cobb Street Grille corporate offices along with feeling anxious and fear when learning what the outcome would be on her promotion. There were multiple times during the case where Diana showed physical emotions, such as bursting into tears and cringing when she found out that she did not get the position. These are all examples of Diana not having control over her emotions. She needs to be able to work on controlling her emotions in order to be able to react in situations like these.
In this case, Diana shows a lack of emotional intelligence. Emotional intelligence is the ability to understand and express emotion, understand and reason with it, while being able to regulate the emotions found in an individual. There are four levels of the emotional intelligence hierarchy, which are self-awareness, self-management, social awareness, and relationship management.
Self-awareness is the act of understanding and defining the meaning of your own emotions. Diana has a high self-awareness
Diana Gillen is the General Manager at the Cobb Street Grille who applied and is hoping to become the new District Manager. After being rejected from the first position 9 months ago, Diana was convinced that she had this current position under her belt. Unfortunately, she did not get promoted and she was left to feel upset and judgmental with how the applicants were chosen for this position. This case demonstrates how an individual must learn to express their emotions in an appropriate manner and be open to learn new and effective ways to be a leader.
Why do these problems occur?
In this case, Diana is not good at controlling her emotions and the majority of the time her emotions get the better of her. Emotions are psychological, behavioral and physiological episodes that make an individual feel the need to react without being aware. Diana’s emotions are present at numerous times during this case. For example, she felt uneasy as she arrived at the Cobb Street Grille corporate offices along with feeling anxious and fear when learning what the outcome would be on her promotion. There were multiple times during the case where Diana showed physical emotions, such as bursting into tears and cringing when she found out that she did not get the position. These are all examples of Diana not having control over her emotions. She needs to be able to work on controlling her emotions in order to be able to react in situations like these.
In this case, Diana shows a lack of emotional intelligence. Emotional intelligence is the ability to understand and express emotion, understand and reason with it, while being able to regulate the emotions found in an individual. There are four levels of the emotional intelligence hierarchy, which are self-awareness, self-management, social awareness, and relationship management.
Self-awareness is the act of understanding and defining the meaning of your own emotions. Diana has a high self-awareness