Developing Good Business Sense
Developing Good Business Sense
In this assignment I was asked to observe three different businesses within three different fields. The first business I observed was an AT&T wireless store where employees are paid by salary and larger part of their salary is also based on commission. The second establishment I choose to observe was a supermarket where employees are paid an hourly minimum wage. The last establishment I observed was a retail banking environment where employees are also paid salary plus commission.
While in the AT&T store I noticed the environment was moderately paced however the employees were focused on customer service and fulfilling the customer need. I was immediately greeted upon entering the store. I was immediately asked the reason for my visit and my name was entered into a waiting list. The representative then proceeded to set the expectation of wait time so that I would be aware of how long I would be waiting for assistance. Once a sales representative was able to assist me how introduced himself to me, ask questions to understand what cell phone needs were such as what do I do for a living, how technology savvy I was, and my comfort level for the conveniences of technology. All of the representatives were dressed in business semi-professional attire and all coordinated wearing company colors. I was able to identify management because they were all wearing white shirts and ties while the sales reps used blue shirts and ties if applicable. They all carried I-Pads and credit card swiping devices which were used to process all transactions. The convenience of using I-pads assisted in not only everything being conveniently electronic but also it allowed customers to get a feel for devices they did not intend on originally purchasing. The OMM within the store was extremely organized and accessible to customers and the entire representative was extremely knowledgeable with all of the devices. I asked the representative how long do
In this assignment I was asked to observe three different businesses within three different fields. The first business I observed was an AT&T wireless store where employees are paid by salary and larger part of their salary is also based on commission. The second establishment I choose to observe was a supermarket where employees are paid an hourly minimum wage. The last establishment I observed was a retail banking environment where employees are also paid salary plus commission.
While in the AT&T store I noticed the environment was moderately paced however the employees were focused on customer service and fulfilling the customer need. I was immediately greeted upon entering the store. I was immediately asked the reason for my visit and my name was entered into a waiting list. The representative then proceeded to set the expectation of wait time so that I would be aware of how long I would be waiting for assistance. Once a sales representative was able to assist me how introduced himself to me, ask questions to understand what cell phone needs were such as what do I do for a living, how technology savvy I was, and my comfort level for the conveniences of technology. All of the representatives were dressed in business semi-professional attire and all coordinated wearing company colors. I was able to identify management because they were all wearing white shirts and ties while the sales reps used blue shirts and ties if applicable. They all carried I-Pads and credit card swiping devices which were used to process all transactions. The convenience of using I-pads assisted in not only everything being conveniently electronic but also it allowed customers to get a feel for devices they did not intend on originally purchasing. The OMM within the store was extremely organized and accessible to customers and the entire representative was extremely knowledgeable with all of the devices. I asked the representative how long do