Dessler 4ce Tif Ch01
Chapter 01: The Strategic Role of Human Resources Management
1. Human resources management refers to
a. management techniques for controlling people at work.
b. concepts and techniques used in leading people at work.
c. the management of people in organizations.
d. all managerial activities.
e. concepts and techniques for organizing work activities.
Difficulty: 1
QuestionID: 01-01
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management.
Answer: c. the management of people in organizations.
2. The knowledge, education, training, skills, and expertise of a firm's workers are known as
a. management's philosophy.
b. human capital.
c. physical capital.
d. production capital.
e. cultural diversity.
Difficulty: 1
QuestionID: 01-02
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management.
Answer: b. human capital.
3. A company uses a system to measure the impact of human resources which balances measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the
HRIS.
a. balanced scorecard.
b. Human Capital Index.
c. balanced strategy.
d. none of the above.
Difficulty: 3
QuestionID: 01-03
Page-Reference: 9
Topic: Provides support and expertise to managers and supervisors with respect to managing people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss examples of each.
Answer: a. balanced scorecard.
4. You have been tasked with building employee engagement at the firm you work for. Strategic human resources initiatives you would consider implementing include
a. employee recognition programs.
b. diversity programs.
c. employee recognition programs and
1. Human resources management refers to
a. management techniques for controlling people at work.
b. concepts and techniques used in leading people at work.
c. the management of people in organizations.
d. all managerial activities.
e. concepts and techniques for organizing work activities.
Difficulty: 1
QuestionID: 01-01
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management.
Answer: c. the management of people in organizations.
2. The knowledge, education, training, skills, and expertise of a firm's workers are known as
a. management's philosophy.
b. human capital.
c. physical capital.
d. production capital.
e. cultural diversity.
Difficulty: 1
QuestionID: 01-02
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management.
Answer: b. human capital.
3. A company uses a system to measure the impact of human resources which balances measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the
HRIS.
a. balanced scorecard.
b. Human Capital Index.
c. balanced strategy.
d. none of the above.
Difficulty: 3
QuestionID: 01-03
Page-Reference: 9
Topic: Provides support and expertise to managers and supervisors with respect to managing people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss examples of each.
Answer: a. balanced scorecard.
4. You have been tasked with building employee engagement at the firm you work for. Strategic human resources initiatives you would consider implementing include
a. employee recognition programs.
b. diversity programs.
c. employee recognition programs and