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DELTA AIRLINES-V-UNITED AIRLINES

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DELTA AIRLINES-V-UNITED AIRLINES
Delta Airlines and United Airlines financial Reports

Prepared for
Dr. Alicia Luna
Excelsior University

Prepared by
Terry L. Hamm

13 September 2014

SECTION I

Introduction
If you have not been on an airplane and you are over the age of 65, you are living under a rock! I have chosen to write my report on two of the largest passenger carriers in the United States, Delta Airlines and United Airlines. I will provide a brief introduction about both companies, their overall customer service satisfaction and conclude with their net income and revenue of 2013.
Significance of the Study
There are two areas that I will address in this study. The first will be the customer satisfaction, and the second will cover the 2013 revenue of each company.
Methods of study
The data used in this report will be presented from the year end 2013 reports.
About United Airlines (UAL):
CHICAGO, Jan. 23, 2014 /PRNewswire/ -- United Airlines (UAL) today reported full-year 2013 net income of $1.084 billion, an increase of 84 percent year-over-year, or $2.84 per diluted share, excluding $513 million of special charges. Including special charges, UAL reported full-year 2013 net income of $571 million, or $1.53 per diluted share. UAL reported fourth-quarter 2013 net income of $298 million, or $0.78 per diluted share, excluding $158 million of special charges. Including special charges, UAL reported fourth-quarter 2013 net income of $140 million, or $0.37 per diluted share.
UAL earned a 10.0 percent return on invested capital in 2013.
UAL generated $38.3 billion of revenue in 2013, an increase of 3.0 percent year-over-year.
United's consolidated passenger revenue per available seat mile (PRASM) increased 3.1 percent in 2013 compared to 2012.
Full-year 2013 consolidated unit costs (CASM), holding fuel rate and profit sharing constant and excluding special charges and third-party business expense, increased 3.8 percent year-over-year on a
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