Dell Considered
Dell is currently one of the top manufacturers of computers and can be considered a powerhouse of the computer industry that can also be found selling in any electronic stores in today’s market. A reason why Dell has such a reputation of success is because they have been known to pay close attention to every little detail that they put into their computers and the parts that go into them over the years since they started producing. However, mistakes can easily be made and failing to pay close enough attention to that one small detail could not only end up costing millions to fix but perhaps also takes its toll on the loyalty of the companies consumers. A prime example of Dell failing to pay enough attention to detail into the products that they manufacture can be found from their major recall of 4.1 million Sony notebook batteries that were being used for Dell notebooks. The batteries posed as a fire hazard because of a flawed production on the part of Sony that left metal shards inside the battery, which caused it to overheat and sometimes catch on fire. Shortly after reports of the overheating problems emerged; Dell quickly jumped on the problem and initiated the recall. Even though Sony produced the faulty batteries, it was still Dell’s responsibility to thoroughly check what exactly is going into their products. Every little part that goes into making a laptop is rigorously tested for quality purposes before being produced. The computers are then tested again after they have been assembled, but the test wasn’t long enough to assess the quality of the battery. The battery of a laptop could be categorized as one of the major parts because it is what provides power for a portable notebook computer and consumers purchase laptops for its size and portability. Without a reliable battery, consumers would have to rely on a constant power source with the laptop having to always be plugged into a power outlet. People affected by the recall could vary from students to