Default Password Case Study Chelsy
Chelsey greets the client in a polite and a professional tone.
She inquires if the client recalls creating the account and accessing the website previously.
To appease the client she offers to have the account locked until the client is ready to access the account.
Inch:
Promoting MyQL- Understandably the client will have to call back into CR to get the account unlocked if she wishes to log in in the future, however, we should not promote the Default password as an initial option to reset the password if needed. Always use this as the last resort and promote the website password reset link as the first option.
She inquires if the client recalls creating the account and accessing the website previously.
To appease the client she offers to have the account locked until the client is ready to access the account.
Inch:
Promoting MyQL- Understandably the client will have to call back into CR to get the account unlocked if she wishes to log in in the future, however, we should not promote the Default password as an initial option to reset the password if needed. Always use this as the last resort and promote the website password reset link as the first option.