Decision Support Case Study
I shared the outcome of usual error messages to my team. This is helpful in cases when the HCM, PM or CA does not understand the problem or unsure how to fix the issue. When working with a HCM/ PM who is not familiar with the decision support process, I provide them with Lumin articles that will help them gain a better understanding of our requirements and procedures.
In some cases, I ask additional questions to gain a better understanding from the ADP team. It is helpful in situations where we expect the outcome one way and it is different because of their process or documentation. I try at least once a week to briefly review”Take A Moment" to learn about upcoming release and new Lumin Article that may be helpful.
I participate in …show more content…
This avoids the client reviewing information and sending it back for updates. When responding to a client feedback/change request, I ensure my response is clear and provide a screen shot if possible.
I found previous skills essential during the past several months. Some changes such as turnover and reassignment were a challenge that required a creative way in handling each situation. I document the most frequent questions and error message. I found it is important to ask specific questions to obtain the correct answer, but also determine the most effective way to work with the group. The level of experience varies among the group which makes it very important to know in advance to ensure communication is effect and issues are handling in a timely manner.
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your
In some cases, I ask additional questions to gain a better understanding from the ADP team. It is helpful in situations where we expect the outcome one way and it is different because of their process or documentation. I try at least once a week to briefly review”Take A Moment" to learn about upcoming release and new Lumin Article that may be helpful.
I participate in …show more content…
This avoids the client reviewing information and sending it back for updates. When responding to a client feedback/change request, I ensure my response is clear and provide a screen shot if possible.
I found previous skills essential during the past several months. Some changes such as turnover and reassignment were a challenge that required a creative way in handling each situation. I document the most frequent questions and error message. I found it is important to ask specific questions to obtain the correct answer, but also determine the most effective way to work with the group. The level of experience varies among the group which makes it very important to know in advance to ensure communication is effect and issues are handling in a timely manner.
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your