Data Collection and Analysis of Starbucks Coffee Corporation
Data Collection and Analysis of Starbucks Coffee Corporation
Keller Graduate School of Management
HRM 592: Training and Development
February 10, 2013
Data Collection Analysis of Starbuck Coffee Corporation Starbucks, as we know, is the largest global coffee company and coffeehouse chain in the world. Employees, otherwise known as “partners”, serve hot and cold beverages, whole-bean coffee, instant coffee, tea and food to its customers or target market. As a former employee, or “partner”, this paper will show primarily the overall assessment of the partner morale and assessment of the skills appropriate for the levels of both Barista (entry) and Shift-Supervisor. The data collected provides insight on the entry level perspective of what the morale, skill level, and peer performance as well as the communication on the clock in order to meet the goals and objectives set by the mission. The overall determinant for this assessment is to establish the training and development needs of the Northridge, CA store of the Starbucks Coffee Corporation and to measure the effectiveness of the original training.
Organizational Analysis
Organizations name their objectives strategically in their mission statement, as well as in their initial training process. Strong and successful companies realize that in order to thrive, organizational analysis is imperative to continue growth and ever-changing modification of employee-applied strategies to continue within the market in alignment with the original idea stated in their mission. Noe states in the textbook that “organizational analysis involves identifying whether training supports the company’s strategic direction; whether managers, peers, employees support training activity; and what training resources are available” (2010, pg. 110). The methods/processes being utilized to gather the information for the analysis were open ended questions that required Starbucks employees/partners in the form of a Questionnaire. This method was
Keller Graduate School of Management
HRM 592: Training and Development
February 10, 2013
Data Collection Analysis of Starbuck Coffee Corporation Starbucks, as we know, is the largest global coffee company and coffeehouse chain in the world. Employees, otherwise known as “partners”, serve hot and cold beverages, whole-bean coffee, instant coffee, tea and food to its customers or target market. As a former employee, or “partner”, this paper will show primarily the overall assessment of the partner morale and assessment of the skills appropriate for the levels of both Barista (entry) and Shift-Supervisor. The data collected provides insight on the entry level perspective of what the morale, skill level, and peer performance as well as the communication on the clock in order to meet the goals and objectives set by the mission. The overall determinant for this assessment is to establish the training and development needs of the Northridge, CA store of the Starbucks Coffee Corporation and to measure the effectiveness of the original training.
Organizational Analysis
Organizations name their objectives strategically in their mission statement, as well as in their initial training process. Strong and successful companies realize that in order to thrive, organizational analysis is imperative to continue growth and ever-changing modification of employee-applied strategies to continue within the market in alignment with the original idea stated in their mission. Noe states in the textbook that “organizational analysis involves identifying whether training supports the company’s strategic direction; whether managers, peers, employees support training activity; and what training resources are available” (2010, pg. 110). The methods/processes being utilized to gather the information for the analysis were open ended questions that required Starbucks employees/partners in the form of a Questionnaire. This method was