Preview

Customer Service and Starbucks

Satisfactory Essays
Open Document
Open Document
440 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Customer Service and Starbucks
fdhgfy,jjhghbmb.kjkjhjkghfjvhjcgfdgfkfuigiugukgjmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm vhvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv- vvvvqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq- qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq- qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq- qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqv n,.nl.jljl;jljmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm- mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm-


Cited: Jan 30, 2013 - Case Analysis ... Transcript of Starbucks: Delivering Customer Service. Statement of the Problem This study aims to identify possible solutions ... Dec 6, 2012 - Depending on your opinion, Starbucks is either the height of capitalism at work, or the ... Do your best to address every support case early.

You May Also Find These Documents Helpful

  • Better Essays

    Starbucks Case Study

    • 1458 Words
    • 6 Pages

    Complete the case study using the 8 AMA step process (a guideline can be found below). Be sure to support your answers using the text, the ACSI, the Starbucks website, and at least 1 additional outside resource. Your paper should follow APA guidelines. Please submit this task through the link provided in the Assignment Submission Folder.…

    • 1458 Words
    • 6 Pages
    Better Essays
  • Best Essays

    * Herve R, (2004). The past, present and future of Starbucks corporation. Available: http://www.calarosbay.com/files/StarbucksCaseStudy.pdf. Last accessed 30 September 2011.…

    • 4211 Words
    • 17 Pages
    Best Essays
  • Better Essays

    The Starbucks Corporation is an international coffee company that was founded in Seattle, Washington (Starbucks.com). With 19,435 stores in 58 countries, it is the largest coffeehouse chain company in the world; Starbucks sells a variety of hot and cold drinks. These include espresso coffee, cappuccino, coffee mocha, and drip brewed coffee. Our Baristas are considered to be the face of Starbucks. They produce a positive experience for customers while making delicious and perfect drinks. We make it a point to address each visitor, one drink and one customer at a time. There are key responsibilities and essential job functions that our Barista’s have with the company. A Barista is expected to act with a high level of integrity, knowledge and honesty that promote the companies values. A Barista must maintain a calm demeanor during peak hours of operation and during all escalated customer interactions. Keeping this demeanor will insure the store will operate and meet corporate standards. A Barista should anticipate customer and store demands by evaluating trending orders and environment cues. A Barista should be able to communicate in a timely manner with the manager and team, as well as have the ability to with training new employees should they be asked to do so.…

    • 979 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    Starbuck's Strategy

    • 1931 Words
    • 8 Pages

    Ostdick, J. (2012). Rekindling the heart and soul of Starbucks. Success. Retrieved July 14, 2013…

    • 1931 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    The Starbucks Corporation is well known for its strong positive culture and a willingness to adapt and change. “Starbucks has rearranged their organizational structure to better accommodate customer satisfaction. The CEO of Starbucks announced expansion of their matrix organizational structure last month, They will operate under four U.S. divisions including Western/Pacific, Northwest/Mountain, Southeast/Plains and Northeast/Atlantic” (Starbucks Corporation, 2008). This decision was made when Howard Schultz, founder of Starbucks, returned to the helm as President, CEO, and Chairman. His enthusiasm to bring Starbucks back to its core – all things coffee – and a renewed focus on the customer experience was the driving force behind this reorganization. In one of many e-mails sent to all Starbucks partners, Schultz said, “I pledge to communicate with you about our efforts to improve the currents state of our U.S. Business, reignite the emotional attachment with our customers and make foundational changes to our business; and I have done so in six previous emails” (Schultz, 2008).…

    • 2461 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    Starbucks APA Paper Final

    • 1942 Words
    • 6 Pages

    Moon, Y. E., & Quelch, J. A. (2006, July). Starbucks: Delivering Customer Service - Case - Harvard Business School. Retrieved from http://www.hbs.edu/faculty/Pages/item.aspx?num=30176…

    • 1942 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyui opasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfgh jklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwer tyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfg hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcv bnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwert yuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasd fghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzx cvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe rtyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwer tyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopas dfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklz xcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrt yuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasd fghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzx cvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe rtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopa sdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjkl zxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer tyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopas dfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklz xcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqw ertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiop asdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk lzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe…

    • 2629 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    "premium" coffee. Starbucks is a leading specialty coffee retailer and US one of the best know brand today. 40% Coffee Market Size…

    • 3410 Words
    • 14 Pages
    Powerful Essays
  • Best Essays

    Starbucks Csr

    • 1443 Words
    • 6 Pages

    "Community Service | Starbucks Coffee Company." Starbucks Coffee Company. N.p., n.d. Web. 1 Oct. 2012. .…

    • 1443 Words
    • 6 Pages
    Best Essays
  • Powerful Essays

    Starbucks faces a difficult and controversial management challenge. The company’s most recent market research has revealed unexpected findings implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided for your approval.…

    • 2037 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    As I drove to work this morning, I decided to make a slight detour from my normal route to get a cup of morning goodness in the form of fresh coffee. I could have stopped off at the corner convenience store, smelt gasoline being pumped and the ring-a-ding-ding of the slot machines that frequent just about every Las Vegas establishment, but I was looking for a little more something. I decided to drive an extra 30 seconds out of my way to go to an establishment that I knew would provide outstanding quality coffee, serve it with a smile, and provide an environment that was classy and warm. I decided to go to Starbucks. As I walked in, I smelt the fresh coffee grounds and heard a catchy song on the stereo. When the gal behind the counter greeted me with a big smile and asked, "What can I get started for you?" I knew I had made the right decision. The Starbucks corporation has done an outstanding job since 1970 with the execution of it 's strategicprocess resulting in it currently owning 40% of the specialty coffee market and boosting annual sales exceeding $7 billion according to an article published by Burt Helm.…

    • 1846 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks has discovered that they are not always meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue, considering its significant correlation and impact to sales and profitability.…

    • 1149 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    The story of Starbucks transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success - one being a keen understanding of its patrons. There are multiple methods used to obtain customer information and the value derived therein. Customer lifetime value is one.…

    • 2288 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    I shall start by saying that this article was doing in APA style with the whole necessary requirements. In this article describes several main parts, for example: methodology, research findings, recommendation and surveys. Generally, Starbucks store #7989 wrote a non-alternative recommendation report on how to increase its sales, how to save money and the store to sell pastries, and to acquire more in-depth opinions of customers by use of focus groups.…

    • 652 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Starbucks want its servicescape to be the “Third Place” between work and home, providing unmatched store experience. Besides aiming to offer perfect coffee products, Starbucks emphasises on human connection in its service. Staffs of Starbucks are expected to be fully engaged with its customers to connect, laugh and uplift its customers’ days. It aims to make an impact on its consumers’ lives. Starbucks also targets to create a sense of belonging, turning Starbucks stores as a haven and as an enjoyable meeting place.…

    • 3090 Words
    • 13 Pages
    Powerful Essays