This activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3.…
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)…
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)…
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)…
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.…
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.…
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)…
1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.…
• The first thing you need to do is save a copy of this document, either onto your computer or a disk…
• The first thing you need to do is save a copy of this document, either onto your computer or a disk…
…Served eight and one half years in the US Army and was honorably discharged at the rank of SSG/E-6. During my service, I was stationed in Korea and was selected and trained as a Korean Linguist. I was responsible for leading teams of soldiers to secret high ground communications outposts and in charge of monitoring, interpreting, and reporting South Korean communications and intelligence activity. The work our team conducted was highly classified and was an essential component to intelligence gathering and served as an important element in effectively ensuring the security of the United States and its allied forces. Upon my return to the United States from my tour of duty in Korea I was stationed at Fort Lewis, Washington. I was…
Section 1 – Understand the factors that affect an organisation and the customer service role…
1) What interpersonal skills do you currently have that will allow you to be successful in your new position? When dealing with customers, I find that I am able to listen to them and figure out their needs in a timely manner, while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer.…
Message interpretation is often affected by the sound or quality of your voice. The variations in your voice quality can help encourage customers to listen (if have a pleasant voice and accompanied with a smile) or discourage them (if it is a harsh-sounding), depending on their perception of how your voice sounds. Such qualities can be a problem because others are less likely to listen to or interact with you if your voice quality is irritating.…
When greeting a person with a visual impairment always identify yourself and introduce anyone else who might be present.…