Customer Satisfaction
A SUMMER TRAINING
PROJECT REPORT
ON
“CUSTOMER SATISFACTION ON ICICI BANK”
Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13
UNDER THE GUIDANCE : SUBMITTED BY:
Ms.Sonia Arora Jacob Varghese FACULTY (Management), CPJCHS Enroll.No.-10421501710
BATCH NO.- 2010-13
CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW
An ISO 9001:2008 Certified Institute (Approved by the Govt of NCT of Delhi
Affiliated to Guru Gobind Singh Indraprastha University, Delhi)
Plot No OCF Sector A-8, Narela New Delhi -110040
DECLARATION
This is to certify that Thesis/Report entitled “Customer Satisfaction On ICICI Bank” which is submitted by me in partial fulfillment of the requirement for the award of degree BBA(GEN) to GGSIP University, Dwarka, Delhi comprises only my original work and due acknowledgement has been made in the text to all other material used.
Date: JACOB VARGHESE ENROLL NO.-10421501710 BBA(GEN) VTH SEM
APPROVED BY Ms. SONIA ARORA
CERTIFICATE
This is to certify that Report entitled “Customer Satisfaction On ICICI Bank” which is submitted by Jacob Varghese in partial fulfillment of the requirement for the award of degree BBA to GGSIP University, Dwarka, Delhi is a record of the candidate own work carried out by him under my supervision. The matter embodied in this thesis is original and has not been submitted for the award of any other degree.
Date: Supervisor Signature:
ACKNOWLEDGEMENT
I offer my sincere thanks and humble regards to Chanderprabhu Jain College of Higher Studies & School of Law, GGSIP University, New Delhi for imparting
PROJECT REPORT
ON
“CUSTOMER SATISFACTION ON ICICI BANK”
Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13
UNDER THE GUIDANCE : SUBMITTED BY:
Ms.Sonia Arora Jacob Varghese FACULTY (Management), CPJCHS Enroll.No.-10421501710
BATCH NO.- 2010-13
CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW
An ISO 9001:2008 Certified Institute (Approved by the Govt of NCT of Delhi
Affiliated to Guru Gobind Singh Indraprastha University, Delhi)
Plot No OCF Sector A-8, Narela New Delhi -110040
DECLARATION
This is to certify that Thesis/Report entitled “Customer Satisfaction On ICICI Bank” which is submitted by me in partial fulfillment of the requirement for the award of degree BBA(GEN) to GGSIP University, Dwarka, Delhi comprises only my original work and due acknowledgement has been made in the text to all other material used.
Date: JACOB VARGHESE ENROLL NO.-10421501710 BBA(GEN) VTH SEM
APPROVED BY Ms. SONIA ARORA
CERTIFICATE
This is to certify that Report entitled “Customer Satisfaction On ICICI Bank” which is submitted by Jacob Varghese in partial fulfillment of the requirement for the award of degree BBA to GGSIP University, Dwarka, Delhi is a record of the candidate own work carried out by him under my supervision. The matter embodied in this thesis is original and has not been submitted for the award of any other degree.
Date: Supervisor Signature:
ACKNOWLEDGEMENT
I offer my sincere thanks and humble regards to Chanderprabhu Jain College of Higher Studies & School of Law, GGSIP University, New Delhi for imparting
Bibliography: I. 2009-10 II III. 2011-12 (ii) Bare Banking Regulation Act 1949