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Critically evaluate how ICT is applied to the Tourism and Hospitality Industries: A case study of Hoxton Hotel, London.

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Critically evaluate how ICT is applied to the Tourism and Hospitality Industries: A case study of Hoxton Hotel, London.
Critically evaluate how ICT is applied to the Tourism and Hospitality Industries: A case study of Hoxton Hotel, London.

Student ID: 129116828

Submitted to: University of Sunderland (London Campus)

Submission Date: 03rd June, 2013.

Table of Contents
Cover page..................................................................................................................................1
Contents page.............................................................................................................................2
Chapter-01: Introduction ..........................................................................................................3
Chapter-02: Literature Review................................................................................................4-9 2.1. ICT..............................................................................................................................4 2.2. SME.............................................................................................................................4 2.3. ICTs in SMTE..........................................................................................................4-6 2.4. Opportunities of ICTs in SMTE..................................................................................7 2.5. Challenges of adopting ICTs in SMTE.......................................................................8 2.6. Website in SMTE.....................................................................................................8-9 2.7. Website evaluation and its importance to SMTE........................................................9
Chapter-03: Case Study......................................................................................................10-12 3.1. Website evaluation



References: Alkhalifa, M. E. 2011. E-strategies for Resource Management System: planning and implementation. Hershey: Business Science Reference (an imprint of IGI Global). Berne, C., Gonzalez, G Costello, C. 2012. Elgg 1.8: Social Networking. 2nd ed. Birmingham: Packt Publishing Ltd. Daniele, R Entrepreneur. 2013. Point Of Sale (POS) System. [Online]. Available at: http://www.entrepreneur.com/encyclopedia/point-of-sale-pos-system [Accessed on 15th May, 2013]. Griffin, T Herrero, A., and Martin, S. H., 2012. Developing and testing a global model to explain the adoption of website by users in rural tourism accommodations. International Journal of Hospitality Management. Vol-31(4), pp. 1178-1186. Hilton Hoxton Hotels. 2013. Home. [Online]. Available at: http://www.hoxtonhotels.com/ [Accessed on 20th April, 2013]. Kyrinn, J McNabb, E. D. 2008. Research Methods in Public Administration and Non-profit Management: Quantitative and Qualitative Approaches. 2nd Ed. New York: M. E. Sharpe Inc. Needleman, M Powell, R. G. Groves, W. S. and Dimos, J. 2011. ROI of Social Media: How to improve the return on your social marketing investment. Singapore: John Wiley and Sons (Asia) Pte. Ltd. Radisson, 2013 Riley, J. 2012. ICT-what is it? Tutor2U. [Online]. Available at: http://www.tutor2u.net/business/ict/intro_what_is_ict.htm [Accessed on 22nd April, 2013]. Schneider, P. G. 2009. Electronic Commerce. 8th ed. Massachusetts: Course Technology (Cengage Learning). Sheragy, K Stair, R. And Reynolds, G. 2012. Principles of Information System. 10th ed. Massachusetts: Course Technology (an imprint of Cengage Learning). USLC live campus, 2013

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