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1.Is technology alone enough to ensure high quality customer service?
- Technology alone is not enough to ensure high quality customer service, but if properly utilized it can be a great tool to monitor that high quality customer service is offered. It must be the people working in the industry hand in hand with the modern technology who must do the right job to make sure they are offering high quality customer service.
2.improvements in artificial intelligence technologies will result in decline in computer crimes.
There is a great possibility that improvements in this field will result in the early apprehension and detection of cyber crimes, but it must also be borne in mind that criminals are also adapting to the modern improvements in the technology to ensure their crimes are undetected.
3.organizations often use focus strategies to ensure that the threat of new entrants remains low. True or False?
- True. As per Porters generic strategies focus strategies are a way to ensure a firm market stand. Porter stressed that if a company will practice more than one strategy there is a great chance a company will lose its stance because it is losing focus. If they focus on a single effective strategy they will have a clear market competitive edge.
4. What are some additional benefits of using the information system?
Information systems have provided a vast and significant benefits to companies. Aside from being cost effective it is also ensuring a quality production and efficiency. It reduces man hours as computers can take over the simple task that humans usually perform plus computers do it with more efficiency. It provides a clear database of easy to process information. Real time communication, and fast feedback from consumers.

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