Contemporary HR
Contemporary HR I chose to read the article, “Most Innovative Growth Companies 2014,” from a Forbes magazine article. I then chose to focus my attention on Choice Hotels, which was highlighted in the article. Herve Humler is the President and Chief Operations Office of the Ritz-Carlton Hotel Company, which is one of the Choice Hotel chains. As one of the original founders, Mr. Humler helped create the Credo and Motto for which the company has been known for 30 years. It is a daily reminder and guiding principle for how the hotels he oversees should be operated and the way the 35,000 ladies and gentlemen of the company should be treated. Humler still utilizes The Ritz-Carlton (original) Credo as his roadmap to success, which has won company numerous awards over decades. The motto advises its employees every morning in a lineup session to treat their guests as they would like to be treated (Leaders, 2013).
Mr. Humler is responsible for leading the brand’s operations, global growth strategy and championing its distinctive service culture. Mr. Humler’s portfolio of responsibilities includes presiding over 86 Ritz-Carlton properties located across the globe. He is also President of Bulgari Hotels and Resorts. Prior to his current appointment, he served as Global Chief Operations Officer for The Ritz-Carlton and head of the brand’s international region, where he presided over the operations of hotels and resorts in South America, Asia, Africa, The Middle East, and Europe (Dyer & Gregersen, 2014). In his role at the operational helm of the iconic luxury hotel company, Herve Humler is guiding The Ritz-Carlton through a period of unprecedented growth and evolution. The Ritz-Carlton is branching out on all fronts with significant expansion across Asia, changing aesthetics of hotel design and dynamic initiatives in the realms of service delivery and quality assurance to name a few. Entrusted with continuing to grow the elevated status of one of the most
Mr. Humler is responsible for leading the brand’s operations, global growth strategy and championing its distinctive service culture. Mr. Humler’s portfolio of responsibilities includes presiding over 86 Ritz-Carlton properties located across the globe. He is also President of Bulgari Hotels and Resorts. Prior to his current appointment, he served as Global Chief Operations Officer for The Ritz-Carlton and head of the brand’s international region, where he presided over the operations of hotels and resorts in South America, Asia, Africa, The Middle East, and Europe (Dyer & Gregersen, 2014). In his role at the operational helm of the iconic luxury hotel company, Herve Humler is guiding The Ritz-Carlton through a period of unprecedented growth and evolution. The Ritz-Carlton is branching out on all fronts with significant expansion across Asia, changing aesthetics of hotel design and dynamic initiatives in the realms of service delivery and quality assurance to name a few. Entrusted with continuing to grow the elevated status of one of the most
References: Dyer, J. & Gregersen, H. (2014, May 21).Most Innovative Growth Companies 2014. Forbes. Retrieved from http://www.forbes.com/growth-companies/#page:1_sort:0_direction:asc_search:choice Hospitality. Service Commitment. (2013, January). LEADERS. Retrieved from http://www.leadersmag.com/issues/2013.1_Jan/Hospitality/LEADERS-Herv%C3%A9-Humler-The-Ritz-Carlton-Hotel-Company.html Yukl, Gary. (2006). Leadership in organizations, 6th Edition. Upper Saddle River, NJ: Prentice Hall.