Consumer Rights
Caveat Emptor
Let the buyer beware
Consumer should be responsible about what he wants to buy, prices and quality
Upto the consumer to chose wisely
Consumer Protection
Sometimes impossible to know whether the product is will work properly or not
At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor
Consumer Rights
United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled to
Rights are
SAFETY
- products/services should not hidden safety hazards in natural use
- Fair Trading Act NSW has safety standards for particular types of products
- Unsafe products can be banned ( product faulty and can not be sold again) or recalled (all stock taken back repaired and then put on the shelves)
INFORMATION
- information provided to customers must be accurate consumer must be able to make an informed choice
- labeling/advertising must not be misleading
- Information required by law:
- Prices
- Capability of the product
- Content and weight of packages
- Care and size labeling on clothing
- Country of origin of product
- Safety instructions of use of the use of dangerous products
- Fiber content of soft goods like soft toys
- Date stamping
- Additive labeling of foods and drinks i.e. colouring
CHOICE
- chose from a section of products
- but or refuse to buy goods o services
- to chose the seller they want to but from
- to be free from unreasonable pressure to buy
RIGHT TO BE HEARD
- if small shop is difficult to be heard because no superiors
- if large company you can:
- talk to manger
- make bad publicity
- if concerning the law talk to Department of Fair Trading
- If government co operation then talk to OMBUD (representative from the government)
- Australian Consumers Association group of consumers
SATISFACTION
Let the buyer beware
Consumer should be responsible about what he wants to buy, prices and quality
Upto the consumer to chose wisely
Consumer Protection
Sometimes impossible to know whether the product is will work properly or not
At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor
Consumer Rights
United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled to
Rights are
SAFETY
- products/services should not hidden safety hazards in natural use
- Fair Trading Act NSW has safety standards for particular types of products
- Unsafe products can be banned ( product faulty and can not be sold again) or recalled (all stock taken back repaired and then put on the shelves)
INFORMATION
- information provided to customers must be accurate consumer must be able to make an informed choice
- labeling/advertising must not be misleading
- Information required by law:
- Prices
- Capability of the product
- Content and weight of packages
- Care and size labeling on clothing
- Country of origin of product
- Safety instructions of use of the use of dangerous products
- Fiber content of soft goods like soft toys
- Date stamping
- Additive labeling of foods and drinks i.e. colouring
CHOICE
- chose from a section of products
- but or refuse to buy goods o services
- to chose the seller they want to but from
- to be free from unreasonable pressure to buy
RIGHT TO BE HEARD
- if small shop is difficult to be heard because no superiors
- if large company you can:
- talk to manger
- make bad publicity
- if concerning the law talk to Department of Fair Trading
- If government co operation then talk to OMBUD (representative from the government)
- Australian Consumers Association group of consumers
SATISFACTION