Conflict Management
University of Phoenix Material
Team D Conflict Management Plan
Introduction
While developing the teams, the management group finds that there is currently some internal conflict among two of the employees chosen for this project. David Nguyen has spoken to his current manager twice regarding his feelings that James Deal is intentionally creating problems on the production line, which is causing David to miss his quality checks. James insists that he has no idea what David is referring to and does not understand why David is trying to cause problem. James now goes to his own superintendent because he feels David is spreading rumors that he is looking for other work. David advises his own manager that he is not sure why James thinks this because he has never said anything like that.
Before the new teams are formed, the management group knows they must resolve this issue so that the new production teams can operate smoothly. Both James and David are good employees with positive performance reviews, and they were chosen for the new project because of this reason.
Resources: Riordan Manufacturing Virtual Organization, and University of Phoenix Material: Conflict Management Plan
Create a Conflict Management Plan for the conflict between David and James. In this plan, include the following:
The various conflict management strategies
The strengths and weaknesses of each
Considerations for selecting a strategy
Alternate strategies
Possible challenges
1. Identify the available conflict management strategies and their strengths and weaknesses.
Strategy
Strengths
Weaknesses
Competing
The strength is that this strategy could be used to quickly come to an answer in an emergency situation.
The weakness is that while one side wins, the other side loses which could create ill-will
Collaborating
The strength of this strategy is the integration of ideas from multiple people which can arrive at a solution that is acceptable to everyone.
The
Team D Conflict Management Plan
Introduction
While developing the teams, the management group finds that there is currently some internal conflict among two of the employees chosen for this project. David Nguyen has spoken to his current manager twice regarding his feelings that James Deal is intentionally creating problems on the production line, which is causing David to miss his quality checks. James insists that he has no idea what David is referring to and does not understand why David is trying to cause problem. James now goes to his own superintendent because he feels David is spreading rumors that he is looking for other work. David advises his own manager that he is not sure why James thinks this because he has never said anything like that.
Before the new teams are formed, the management group knows they must resolve this issue so that the new production teams can operate smoothly. Both James and David are good employees with positive performance reviews, and they were chosen for the new project because of this reason.
Resources: Riordan Manufacturing Virtual Organization, and University of Phoenix Material: Conflict Management Plan
Create a Conflict Management Plan for the conflict between David and James. In this plan, include the following:
The various conflict management strategies
The strengths and weaknesses of each
Considerations for selecting a strategy
Alternate strategies
Possible challenges
1. Identify the available conflict management strategies and their strengths and weaknesses.
Strategy
Strengths
Weaknesses
Competing
The strength is that this strategy could be used to quickly come to an answer in an emergency situation.
The weakness is that while one side wins, the other side loses which could create ill-will
Collaborating
The strength of this strategy is the integration of ideas from multiple people which can arrive at a solution that is acceptable to everyone.
The
References: Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (15th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall. University of Phoenix. (2012). University of Phoenix Material: Conflict Management Plan Retrieved from University of Phoenix, MGT/311 – ORGANIZATIONAL DEVELOPMENT website. University of Phoenix. (2012). Riordan Manufacturing Virtual Organization [Multimedia]. Retrieved from University of Phoenix, MGT/311 Organizational Development website.